About the Position

Customer Care Associate – (Multilingual)

Join Choco, where we build and own solutions that reshape a broken food system.

The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.

At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact on efficiency, margins, and how businesses run day to day.

As Customer Care Associate, you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations. You are accountable for ensuring customer order flow stays running and resolving customer issues as they arise.

Responsibilities

Own customer issues from first contact through resolution across French and Spanish-speaking markets
Build and deliver fast, reliable support workflows used by distributors in day-to-day operations
Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly
Make decisions that directly impact customer satisfaction, retention, and order flow continuity
Improve support quality by identifying patterns in recurring issues and driving root-cause fixes
Take responsibility for clear escalation and coordination with internal teams when needed
Coaching and training of external agents supporting Choco customers
Collaborate with external support agents and internal teams to maintain high-quality service standards

Requirements

1+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomes
Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations
Strong judgment in prioritization and real-time problem solving
Accountability when things go wrong and the drive to resolve issues fully
Native level of French speaking & writing is required
Fluency in Spanish and English (C1+ written and spoken)

Working Hours

This is a customer-facing operational role with fixed coverage requirements. You will work Monday to Friday from 9:00 to 18:00, including a daily unpaid lunch break. You must be consistently available during these hours to support customers across both Choco and Goot.

What You Get

Work on digitalizing core operating systems for food distributors, automating orders, sales, and payments in a system that still largely runs on calls and spreadsheets.
Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).
Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.

About the Company

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

If you want to work on real problems, take ownership, and raise the bar, we should talk.

Choco

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Customer Care Associate – (Multilingual)

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