Control Room Operator - Incident Management Centre (IMC)

CONSTANT is currently recruiting for positions to support a client in the Retail sector. Casual positions are available across the week. We are currently seeking motivated and professional Security Control Room Operators to join our client's Incident Management Centre (IMC) based in Bella Vista.

This is a fast-paced operational environment where you will play a critical role in receiving, assessing, and coordinating responses to incidents reported from sites across Australia. If you have strong communication skills, enjoy problem-solving, and can remain calm under pressure, we would like to hear from you.

This role is underpinned by Constant’s values of Integrity, Community, Excellence, Innovation, and Collaboration.

The Role

As a Control Room Operator, you will be responsible for monitoring and managing incidents reported by security personnel, clients, and stakeholders nationwide. You will act as a central point of contact, ensuring incidents are accurately assessed, documented, and escalated where required.

This role requires excellent listening skills, sound judgement, and the ability to gather and analyse information quickly to determine the appropriate response.

Key Responsibilities

Receive and manage incoming calls relating to security incidents and operational matters from across Australia.
Accurately record incident information within internal systems.
Assess incidents and determine whether escalation to emergency services, police, clients, or internal stakeholders is required.
Maintain regular communication with field personnel and operational teams.
Monitor CCTV, multiple systems, and communication channels simultaneously.
Follow established procedures and response protocols.
Prepare and maintain clear and accurate incident reports.
Contribute positively to a collaborative team environment.

About You

Exceptional verbal and written communication skills.
Strong listening skills with the ability to clearly understand and interpret information over the phone.
Excellent analytical and decision-making abilities.
A proactive and team-oriented approach to work.
Confidence using multiple computer systems and applications simultaneously.
The ability to follow procedures while exercising sound judgement when required.
Must have valid NSW Security License Class (AE) | First Aid | CPR | Full Work Rights | RSA*

This is a casual position and flexibility is essential.

Successful candidates must be willing to work across a 24/7 roster, including:

Day shifts
Night shifts
Weekdays
Weekends
Public holidays

Why Join Our Team?

Comprehensive induction, training, and ongoing development opportunities
Supportive team culture with career progression pathways
Access to employee rewards programs & (EAP) support services
Opportunity to work within an inclusive and culturally diverse workforce

CONSTANT is an Equal Opportunity Employer

We value empathy, inclusion, and cultural diversity. Applications are encouraged from all backgrounds.

Apply Now

If you’re ready to bring your security experience - or your people skills - into a role where you can make a difference every shift, we’d love to hear from you.

Department: Retail

Locations: Sydney

Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785

Constant

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