QEMOTION FRANCE SAS

About the Company

QEMOTION FRANCE SAS is a startup established in 2015, specializing in providing an Insight platform for emotional analysis of customer feedback within the Customer Experience market. The company's platform leverages artificial intelligence to analyze customer opinions and emotions, aiming to enhance customer satisfaction and streamline feedback processing.

Products, Services & Tech Stack

• Core Solutions:
  • Emotional & Semantic analysis of Customer Reviews
  • Detection of pain points in the customer journey
  • Time-saving classification of verbatim
  • Understanding changes in scores, ratings, and NPS
  • Instant identification of weak signals

Project Scope & Target Clients

• Client Base:
  • Louis Vuitton
  • Carlson Wagonlit Travel
  • Publicis
  • Corsair
  • Région Bretagne
• Engineering Scale:
  • The platform is designed to handle large volumes of customer feedback, providing actionable insights to improve customer experience.
  • The solution is tailored to various industries, enabling businesses to understand and address customer emotions effectively.