1st Line Engineer

About the Position

R Systems is searching for an experienced 1st Line Engineer to join our team of innovators! You will work as a L1 Support Engineer in projects for clients in the IT industry. You will be able to gain experience in working with complex IT projects. You will have a possibility to work in an international environment in our growing operations department.

Responsibilities

• Monitoring alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
• Undertake planned/scheduled activities in line with Operational Procedures
• Execute event and analyses reports for various stakeholders
• Escalate issues in line with operational processes to ensure SLA performance is adhered to
• Make recommendations on how to improve system monitoring, performance, processes, and procedures
• Log and document all issues & communication via operational tools, web, email, and phone
• Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
• Assist in the onboarding of operator integrations
• Work 24/7 shifts

Requirements

• Highly motivated individual who understands the importance of your role to the success of the team
• Have a ‘Can do’ proactive attitude and demonstrate an eagerness to learn and acquire new skills and experience
• Ability to work within a shift 24/7 environment
• Level head, calm, and clear thinking, open-minded, and flexible
• Excellent communication skills, both written and verbal
• Understands the architecture of a typical business IT system, including hardware, OS, server, virtualization, middleware, and applications

We Offer

• Hybrid work policy: To promote and improve work-life balance! We’ll also provide the proper work equipment to ensure there is no digital barrier you can’t break.
• Health coverage: Stay healthy and feel always in safe hands with full access to private medical subscription.
• Professional development: Keep your knowledge fresh and achieve your professional goals, with free and unlimited access to Udemy online learning platform.
• Building a community: If you know some awesome & talented innovators, recommend them to us and you’re in for a neat referral bonus. We also hope you’ll genuinely like us enough to stick around and enjoy our long-term contribution rewards.
• People-centered offices: Our offices are not only hip and cool, with private and co-working spaces, but also situated in central city locations, so that you can get there easily. Coming to the office is also a great opportunity to enjoy some fun activities in the company of your colleagues.
• Food for thought: To feed both your body and brain, we like to organize occasional Lunch & Learn sessions. If these leave you hungry for more, you can always enroll in our mentoring & coaching sessions.
• Healthy rivalry: Running shoes are not included in your welcome kit, but you may need to get a pair ASAP because we take our (inter)company sports competitions very seriously. And if you're competitive but sports are not your forte, you can always join our hackathons or reading marathons.
• A chance to give back: If you’re a charitable soul like us, you’ll enjoy planting trees, baking cakes, playing chess, crafting, or donating to a cause in our social community events.
• Lots of fun: Our awesome people may be spread across many countries & cities, but we like to team up for some fun as often as we can. Be it team buildings, parties, or other team events, we take on every opportunity to meet and strengthen our sense of community.

About the Company

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

At R Systems EU, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Some quick aspects we take pride in:

• 3,000+ EMPLOYEES WORLDWIDE
• YEARS OF EXPERIENCE IN TECHNOLOGY INNOVATION ACROSS BUSINESS SECTORS
• OFFICES IN 12 COUNTRIES IN EUROPE, US, APAC
• DELIVERY HUBS INCLUDING CENTERS OF EXCELLENCE IN ROMANIA, POLAND, MOLDOVA

R Systems is Great Place to Work™ certified

Apply here