1st Line Support Analyst/Engineer with German

About the Position

1st Line Support Analyst/Engineer with German

Location: Poland (hybrid)

We are looking for a 1st Line Support Analyst / Engineer with German to join our Service Desk team supporting international users. In this role, you will be the first point of contact for end users, providing technical support and ensuring a high level of customer satisfaction.

Responsibilities

• Act as the first point of contact for end users via phone, email, chat, or ticketing system
• Provide basic technical support and guidance for IT-related issues
• Register, track, and update incidents and service requests in line with SLA procedures
• Perform initial issue analysis and troubleshooting (software, access, basic hardware issues)
• Escalate more complex cases to 2nd line support when needed
• Communicate clearly and professionally with users in German and English
• Ensure a positive user experience through a helpful and service-oriented approach

Hybrid Working Model

• Hybrid and employee-friendly approach
• Office presence is flexible
• The number of on-site days depends on the distance from the office

Shift Work Model

• This is a shift-based role
• Night shifts may be required, depending on the project and customer support needs
• Shift schedule is communicated in advance

Requirements

• German language proficiency: B2+/C1 (spoken and written)
• English language proficiency: B1/B2 (working level)
• Willingness to work in a shift-based model, including night shifts if required
• Customer-oriented mindset and strong communication skills
• Interest in IT and motivation to build a career in technical support
• Ability to follow procedures, prioritize tasks, and work in structured environments

Nice to Have

• First experience in Service Desk / IT Support / Customer Support
• Basic knowledge of Windows, MS Office, or IT systems
• IT education, courses, or certifications (e.g., ITIL – nice to have)
• Experience working in an international or corporate environment

What’s in It for You?

• Great entry point to an IT career – no advanced technical background required
• Structured onboarding and training, including IT basics, processes, and tools
• Language practice on a daily basis – German and English in real business scenarios
• Clear development path – opportunity to grow towards 2nd Line Support or other IT roles
• Supportive team environment – you will always be able to count on help from more experienced colleagues
• International work environment with exposure to corporate IT standards
• Hybrid working model with a flexible and employee-friendly approach – on-site presence is adjusted based on your distance from the office
• Access to learning platforms, trainings, and certifications (e.g., ITIL, technical & language courses)
• Predictable schedule within structured shifts
• Wellbeing initiatives & work-life balance programs
• Private medical care and benefits platform

What Happens Next?

• Quick conversation with HR
• Interview with Service Desk / IT Manager
• Language verification (German & English)

The company follows an equal opportunity policy and does not permit any form of discrimination. Employment decisions are based solely on skills and qualifications.

Apply now »