Job Description, Responsibilities & Requirements
About the Position
Step into a role where your technical expertise helps customers keep critical print environments running smoothly, securely, and efficiently.
Do you enjoy troubleshooting complex technical issues and working closely with customers to create long-term solutions? In the role of 2nd Line Technician at Foxway, you are offered the opportunity to contribute and further develop your technical skills while supporting customers in their daily operations.
Foxway is a global company with more than 1,300 colleagues across six countries. Together, we make digital life easier for our customers by enabling circular and sustainable tech - environmentally, socially, and economically. Through organic growth and strategic acquisitions, Foxway has grown rapidly in recent years, and our operational teams play a key role in that journey.
Responsibilities
- Handling support cases, troubleshooting incidents, and monitoring customer environments.
- Administration in Foxway’s ITSM and business systems according to customer processes and availability requirements.
- Supporting and managing printers, print systems, and related infrastructure solutions.
- Creating and maintaining technical documentation and work processes.
- Participating in technical projects together with colleagues, customers, and suppliers.
- Maintaining ongoing customer dialogue to understand needs, challenges, and improvements.
- Contributing to the development of internal processes, methods, and tools.
- Working with relevant platforms and technologies used within customer IT environments.
- Continuously developing your technical competence through certifications and supplier training.
Requirements
- Technical background through work experience or academic education within IT.
- Experience working as a consultant, IT specialist, or in customer and supplier relationships is considered a merit.
- Experience with IT infrastructure solutions, troubleshooting, and support operations.
- Familiarity with case handling and working in structured support environments.
- ITIL 4 Foundation certification or equivalent experience is considered a merit.
- Fluent in Swedish and English, written and spoken.
- You are based in or near Gothenburg.
We Offer
- Be part of a company that drives circular and sustainable innovation.
- Work in a supportive, engaging, and fast-paced culture.
- Enjoy opportunities for personal and career development.
About the Company
Foxway is a fast-growing and dynamic organization with an international team of nearly 1,300 people. We operate across multiple countries, with key hubs across Europe.
Within Foxway, Circular Workspace Solutions (CWS) focuses on delivering sustainable workplace solutions through Device-as-a-Service, lifecycle services, and IT Asset Disposition offerings for enterprise and public sector customers.
Our mission is to make sustainable technology accessible to everyone by extending the life of IT equipment and enabling circular business models.
By joining us, you become part of a purpose-driven, international team that is shaping the future of sustainable workplaces and circular technology.
Location: Göteborg, Sweden
Employment Type: Full-time
Application Deadline: 25 June, 2026
Contact: Villjun Rante, Talent Acquisition Partner – People & Culture
Discover more about Foxway and our open positions at foxway.com.