About the Position

Abuse Investigator

Seattle, San Francisco, New York City

About the Team

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve technical incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world.

Responsibilities

Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped detection and signals enrichment to reduce uncertainty and accelerate response.
Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 (Fraud Taxonomy 3.0) to standardize threat intelligence.
Lead incident root cause analyses to identify gaps in current systems and strategies, leveraging the FT3 framework, data-driven model to drive enhancements and process improvements for emerging fraud risks.
Streamline incident response capabilities, ensuring the tooling and processes are clear, accurate, and efficient.
Work cross-functionally with security, fraud, and data science teams to build agentic solutions for responding to abuse incidents at scale.
Communicate effectively with legal and policy teams to assess and mitigate risks, while demonstrating strong problem-solving under pressure.
Collaborate effectively with teammates, leading projects, mentoring others, and developing and championing quality standards within the team.

Requirements

Minimum Requirements

10+ years of experience conducting incident response in security, product abuse, or trust domains.
10+ years experience analyzing large data sets to solve problems and/or building models with a behavioral approach to fraud detection.
B.S. or M.S. in Computer Science or related field, or equivalent experience.
Expert knowledge of Python and SQL, and familiarity with other programming languages.
Existing experience with log analysis (e.g., first or third-party applications, system/data access, event logs), network security, digital forensics, and incident response investigations.
Ability to communicate results clearly and focus on impact.
Ability to think creatively and holistically about reducing risk in a complex environment.

Preferred Qualifications

An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors.
Experience with engineering, data processing, and analysis tools (e.g., Databricks, Trino, etc.).
Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.).
Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment.
Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges.

We Offer

Competitive salary
Opportunity to work in a dynamic and innovative environment
Collaborative and diverse team
Professional development opportunities

Abuse Investigator

Job description

About the Position