Academic Support Coordinator, College of Agriculture & Natural Resources

About the Position

Join the University of Delaware's College of Agriculture & Natural Resources as an Academic Support Coordinator and help empower undergraduate students to achieve their academic and personal goals. If you're passionate about student success and enjoy working in a collaborative, student-centered environment, we'd love to hear from you.

Responsibilities

• Serve as the first point of contact for CANR’s Undergraduate Student Services Office, both in person and on the phone.
• Handle all daily incoming calls and walk-in inquiries from faculty, staff, students, parents, and the public.
• Perform routine and non-routine administrative and records processing duties ensuring confidentiality with all matters.
• Interpret and communicate UD academic policies and procedures to faculty, current students, and staff.
• Represent the Undergraduate Student Services Office and the college by arranging recruitment visits for prospective students and their families.
• Assist with coordination of various special events in CANR.
• Provide administrative support related to the Ag Ambassador Program.
• Support office staff with ProCard (purchasing credit cards) administration in Concur.
• Process financial forms including journal vouchers, work orders, vendor payments, etc.
• Connect students with appropriate staff and make referrals to appropriate campus resources.
• Organize numerous mass emails and direct mailings to students.
• Serve as administrative support liaison with CANR departments and UD students support units.
• Manage archiving and student records retention, files, and documentation.
• Order supplies and equipment for office and staff.
• Maintain office informational displays and showcases.
• Work within the confines of an office budget and make recommendations to monitor and limit expenses.
• Comply with university policies, procedures, and best practices regarding protecting data and following UD data governance rules.

Requirements

• High school diploma or GED, Associates degree preferred, and three years of experience, or equivalent combination of education and experience.
• Must have great initiative, be highly motivated, organized, and detail-oriented.
• Ability to handle multiple tasks with little supervision in a high-paced environment.
• Proficient computing skills in spreadsheet and word processing software including Microsoft Outlook, Word, Excel, Google docs, sheets, forms, and more.
• Friendly demeanor and ability to communicate effectively, both written and oral, and interact well with people of all ages and diverse backgrounds.
• Ability to work with highly confidential academic and personal student issues and documents.
• Knowledge of university structure, its departments, academic policies, and procedures preferred.
• Experience with Peoplesoft/UDSIS, Slate, and student success software systems preferred.
• Familiarity and working knowledge of Concur for budget reconciliations and Cognos for student reporting and class scheduling preferred.
• Excellent communication and interpersonal skills.
• Experience assisting with event planning including large-scale events.
• Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

We Offer

• Competitive Salary: $21 - $24 per hour, commensurate with experience.
• Part-Time Position: 20 to 29.5 hours/week.
• Location: Newark, DE.
• Standard Operating Schedule: 8:00 a.m. to 4:30 p.m., Monday through Friday.
• Work Environment: On-site, in a collaborative, student-centered environment.

About the Company

The University of Delaware's College of Agriculture & Natural Resources (CANR) is dedicated to feeding the world and protecting the planet. We are committed to providing exceptional service to our students, faculty, and staff, and we are looking for passionate individuals to join our team.