Account Director

About the Position

Account Director

Location: Toronto, Canada

Contract Type: Fixed term

Salary: $90,000 – $100,000 CAD annually

---

About the Role

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. We operate at the intersection of technology and marketing, delivering growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Our clients include Google, Lufthansa, Meta, eBay, and OpenAI.

As an Account Director, you will be part of our Global Studios team. We specialize in creating emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behaviors, and shift market share for our clients.

---

Responsibilities

• Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
• Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
• Coordinate cross-functional teams, balancing workloads and communicating client feedback effectively.
• Oversee project scope, budgets, contracts, and resources to maximize account performance and profitability.
• Lead account planning, proposals, presentations, and new business opportunities.
• Drive process improvements and ensure consistent delivery across all projects.
• Monitor account performance and provide strategic recommendations based on client objectives and results.
• Mentor and support junior team members, resolving project challenges and escalations.
• Lead and develop project teams, delegating work effectively and fostering collaboration.
• Support hiring, onboarding, performance management, and professional development.
• Encourage innovation, continuous improvement, and high-quality delivery across the team.
• Manage change effectively and communicate priorities to ensure smooth execution.

---

Requirements

• Core Skills:

  • Account Management
  • Project Management
  • Client Relationship Management
  • Digital Marketing
  • Microsoft Office

• Secondary Skills:

  • Integrated Marketing Campaigns
  • Budget Management
  • Stakeholder Management
  • Creative Development
  • Business Development

---

We Offer

• A flexible hybrid working policy.
• Early Finish Fridays.
• 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
• Birthday Leave, a paid day-off each year.
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme, and trained Mental Health First Aiders.
• DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Refreshments are provided in the office all week.
• Enhanced family-friendly policies to support parents.
• Learning and Development, continuous growth opportunities through internal training, and “inspirational talks” guest speakers.
• Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks at DEPT®.
• A Certified BCorp Agency and multi-award-winning “Agency of the Year”.
• Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pro-bono projects.

---

About the Company

At DEPT®, we are a Growth Invention company built to help the world’s most ambitious brands grow faster. We operate at the intersection of technology and marketing, creating what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make a real impact for our clients, for each other, and for the world we are helping to build.

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

---

Why DEPT®?

We believe in giving everyone a fair chance to shine. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

---

Sé parte de nuestro futuro digital.

Estamos distribuidxs en todo el mundo pero trabajamos juntxs como un equipo. Inspirándonos, colaborando, innovando y creando.

Explorá nuestra cultura here.