Account Director

About the Position

Account Director

Location: Toronto, Canada

Contract Type: 12-month fixed term employee contract with a likelihood of extension

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

Responsibilities

As an Account Director, you will be responsible for:

• Managing client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
• Building and maintaining strong client relationships, acting as a trusted advisor and managing expectations.
• Coordinating cross-functional teams, balancing workloads, and communicating client feedback effectively.
• Overseeing project scope, budgets, contracts, and resources to maximize account performance and profitability.
• Leading account planning, proposals, presentations, and new business opportunities.
• Driving process improvements and ensuring consistent delivery across all projects.
• Monitoring account performance and providing strategic recommendations based on client objectives and results.
• Mentoring and supporting junior team members, resolving project challenges and escalations.
• Leading and developing project teams, delegating work effectively, and fostering collaboration.
• Supporting hiring, onboarding, performance management, and professional development.
• Encouraging innovation, continuous improvement, and high-quality delivery across the team.
• Managing change effectively and communicating priorities to ensure smooth execution.

Requirements

• Experience delivering integrated, multi-channel marketing campaigns across paid digital, social, CRM, and web, with multiple formats, versions, and localization requirements.
• Strong account, project, budget, and stakeholder management skills.
• Ability to confidently lead client conversations, interrogate a brief, manage expectations, and push back constructively.
• Understanding of how work moves from brief through creative development, approvals, QA, and release-and can hold teams accountable for readiness and quality.
• Experience coordinating multiple client teams, agency partners, and internal creative, strategy, technology, and production teams.
• Excellent organization with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication, problem-solving, and decision-making abilities.
• Experience leading and developing high-performing teams.
• Commercial awareness with business development and client growth experience.
• Knowledge of digital production and creative workflows.
• Proactive, adaptable, and solutions-focused with strong attention to detail.
• Proficiency with Microsoft Office and project management tools.

We Offer

• A flexible hybrid working policy to enjoy the best of both worlds.
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
• 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
• Birthday Leave, a paid day-off each year.
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance program, and trained Mental Health First Aiders.
• DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Refreshments are provided in the office all week.
• Enhanced family-friendly policies to support parents.
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
• Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks at DEPT®.
• A Certified BCorp Agency and multi-award-winning “Agency of the Year”.
• Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pro-bono projects.

Anticipated annual salary range: $90,000 – $100,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

About the Company

At DEPT®, we are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Diversity, Equity & Inclusion

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.