Account Director / Client Services & Delivery Lead
Primary stack
Nice to have's
Job description
About the Position
We're seeking an experienced Account Director / Client Services & Delivery Lead to manage client accounts and lead delivery in a fast-paced agency environment. Based in Chicago, Illinois, this role combines client leadership, delivery management, operational excellence, and commercial growth.
Responsibilities
- Own executive-level client relationships and serve as the primary strategic advisor.
- Lead delivery across multiple retainer accounts from planning through execution.
- Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM.
- Manage project scope, priorities, timelines, budgets, and resource allocation.
- Improve internal processes and operational workflows.
- Ensure consistent quality across all client deliverables.
- Identify account growth opportunities and contribute to client retention.
- Partner directly with agency leadership to scale operations.
Requirements
- At least 5–10+ years in a digital marketing, advertising, or creative agency.
- Proven experience managing enterprise or mid-market client accounts.
- Experience leading cross-functional digital teams.
- Strong project and delivery management skills.
- Excellent stakeholder management and executive communication.
- Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing, and Analytics.
- Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms.
- Ability to work during US Central Time business hours.
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative agency environment
- Professional growth and development opportunities
About the Company
[Company description if present]
© Content.co. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Content.cois a next-generation platform for brands such as Expedia, Stripe, and Unilever to work with top creative and digital freelancers. Our talent network has a track record of providing businesses with innovative industry-first solutions to address their diverse needs. Our investors include US-based Plug & Play Tech Center and Singapore Press Holdings.