Account Director - Phoenix
Primary stack
Job description
About the Position
Account Director - Phoenix
Phoenix, Arizona
Build effective relationships with Clients and Team members to drive long-term customer success and satisfaction; Ensure success across a portfolio of Client Counterparts / SOWs; and enable / pursue expansion of revenue in a referenceable way.
Calling all leaders, competitors, role models, entrepreneurs, and impostors
We need your help building a customer success team for the most advanced conversational AI platform in the world (that's not BS, ask Gartner: Gartner)
OneReach.ai is at the epicenter of (1) AI and Conversational AI (2) Internet and telephony networking and (3) Microservices compossible architectures.
If you haven't heard of 1,2, or 3 - do your research before you apply. These are the most exciting domains in tech but also the most challenging.
No matter your background or skill level you will learn things you didn't know were possible. You will connect dots to the experiences and skills you bring to the table - to help our team and the state of the art grow. You be forged in the heat of impostor syndrome and grow your skills, knowledge, and leadership every day.
Responsibilities
- Coordinate across multiple Client Counterparts across each account / logo
- Coordinate across multiple OneReach Delivery Pods and Account Teams
- Own and grow executive relationships to enable (1) Sales and expansion opportunities, (2) build and maintain trust and visibility in current deliveries, and (3) Serve as the escalation point for OR and Client to lead the resolution of account issues
- Central point of contact for OR and Client for any questions or requests on the account
- Publish and communicate account and portfolio status internally and externally
- Accountable financial performance of each account - Forecasting, Invoicing, ARR / MRR Reviews, Contract Milestones, AR / AP (Supported by CSMs and billing specialist)
- Draft and manage SOWs and contracts, Hold Pods accountable for milestone dates; Ensure milestones and payment milestones are being actively managed.
Requirements
- Relationship Building
- Conflict Resolution
- Problem Solving
- Account Management
- SOW / Contract Management
- Financial Management (Invoicing + A/R)
- Team leadership
- Enterprise consulting experience
- Complex Program Management
We Offer
- Hybrid work model - travel up to 75%
- Unlimited PTO
- Healthcare
Read our Glassdoor - we're an awesome place to work: Glassdoor
Oh and we literally wrote the book on hyperautomation: Invisible Machines
About the Company
OneReach.ai is at the forefront of AI and Conversational AI, Internet and telephony networking, and Microservices compossible architectures. Join us to be part of a team that is shaping the future of technology.
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OneReach.aiis at the forefront of transforming how businesses communicate through cutting-edge conversational AI and hyperautomation. Founded by Robb Wilson, visionary technologist and author of Age of Invisible Machines, our mission is to empower organizations to build intelligent, human-centric communication ecosystems. By leveraging our award-winning no-code/low-code platform, companies can create scalable solutions that automate workflows, enhance customer and employee experiences, and streamline operations across multiple channels.Our platform enables businesses to develop AI-powered virtual assistants, personalize interactions with natural language processing, and orchestrate complex systems for hyperautomation. Seamlessly integrating with existing enterprise tools, our technology delivers measurable impact by reducing operational costs, increasing efficiency, and improving satisfaction. Whether it’s enhancing customer support, optimizing internal processes, or reimagining user experiences, our platform offers the flexibility and power to drive transformation at scale.AtOneReach.ai, we foster a culture of collaboration, curiosity, and innovation. Our team is passionate about solving complex challenges and pushing the boundaries of what’s possible with AI. If you’re excited about creating meaningful solutions that redefine communication and automation, join us and be part of a company shaping the future of intelligent technology.