Account Executive

About the Position

Lalamove is revolutionizing the logistics industry by directly connecting customers and drivers through our technology. We offer a fast and convenient way to book delivery and moving services. As an Account Executive, you will be responsible for growing and retaining our demand from Business Clients in Indonesia. Quick wits, problem-solving skills, and a "team first" mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on the Lalamove platform.

Responsibilities

• Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders
• Ensure timely and successful delivery of solutions aligned with client needs and objectives
• Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value
• Negotiate contracts and close agreements to maximize profits
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Proactively develop new business with existing clients and identify areas for improvement
• Forecast and track key account metrics to inform strategic decision-making and drive business growth
• Assist with challenging client requests or issue escalations as needed
• Planning, executing, and evaluating retention program

Requirements

• BA/BS degree in Business Administration or relevant field
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
• Skilled in data analytics tools and reporting
• Solid experience with CRM software (e.g., Freshworks, Salesforce, or Zoho CRM) and MS Office (particularly MS Excel and MS PowerPoint)

Skills

• CRM software
• MS Office
• Data analytics tools

Nice to Have

• Strong sense of prioritization and structured mindset
• Ability to stand firm with integrity when deciding for the company
• Data-driven to identify leverages and make decisions for the business
• Strong verbal and communication skills to articulate ideas clearly

We Offer

• Opportunity to work in a dynamic and innovative company
• Be part of a team that is disrupting the logistics industry
• Competitive salary (not specified)
• Professional growth and development opportunities

About the Company

Lalamove is committed to bringing communities closer and making city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

To all candidates - Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights, and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: English | Indonesian

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.