About the Position

We are hiring an Account Manager for a full-time position in São Paulo, Brazil. Join our team and optimize business relationships.

Responsibilities

Responsible for acquiring, maintaining, and optimizing business relationships and partnerships to achieve business KPI’s.
Build relationships, increase loyalty, and provide customers with the most relevant, personalized, and rewarding experience in a sustainable way.
Liaise with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives.
Keep close track on the performance of promotional campaigns to identify problems or issues that may arise.
Work closely with internal stakeholders to optimize strategy and ensure KPI targets are met.
Represent the entire range of the Company’s products.
Distribute and present information to customers about upcoming game releases and opportunities.
Establish and maintain effective key account relationships.
Act as an intermediary between internal departments and customers.
Act as an escalation point for customers for any issues, and drive resolution action.
Provide root-cause analysis, driving continuous improvement and execution of solutions.
Proactively assess, clarify, and validate customer needs on an ongoing basis.
Ensure the timely and successful delivery of Company solutions according to customers’ needs and objectives.

Minimum 2 years of experience in Account Management or similar client-facing role (Igaming industry is a plus).
Sound commercial awareness and knowledge of business development.
Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
Experienced at effective client management.
Be analytical with the ability to think strategically.
Have a genuine passion for sales, negotiation, decision-making, and problem-solving.
Educational background in a related field would be preferred.
Strong communication and written ability in English with a strong command of spoken.
Proficiency with Microsoft Office Suite, such as Excel and PowerPoint.
Be presentable, willing to travel, and work outside of normal office hours.
Any other ad hoc duties related to the role.

If you are interested, please submit your CV in English.

For more information, please visit our careers page: www.evolutiongamingcareers.com