Account manager

About the Position

We are hiring an Account Manager for our team in Bogotá, Colombia. This role involves managing client relationships and ensuring business KPI's are met.

Responsibilities

• Responsible for acquiring, maintaining, and optimizing business relationships and partnerships to achieve business KPI’s.
• Building relationships, increasing loyalty, and providing customers with the most relevant, personalized, and rewarding experience in a sustainable way.
• Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives.
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise.
• Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met.
• Representing the entire range of the Company’s products.
• Distributing and presenting information to customers about upcoming game releases and opportunities.
• Establishing and maintaining effective key account relationships.
• Acting as an intermediary between internal departments and customers.
• Acting as an escalation point for customers for any issues, and drive resolution action.
• Providing root-cause analysis, driving continuous improvement and execution of solutions.
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

Requirements

• Minimum 2 years of experience in iGaming (Account Management or similar client-facing role).
• Sound commercial awareness and knowledge of business development.
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
• Experienced at effective client management.
• Proven team management capabilities.
• Be analytical with the ability to think strategically.
• Have a genuine passion for sales, negotiation, decision-making, and problem-solving.
• Educational background in a related field would be preferred.
• Strong communication and written ability in English with a strong command of spoken.
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint.
• Be presentable, willing to travel, and work outside of normal office hours.
• Any other ad hoc duties related to the role.

We Offer

• Competitive remuneration package.
• Comprehensive training.
• Professional and personal development.
• Additional healthcare benefits.
• Dynamic working environment.
• Gym membership.
• Outstanding experience in an international environment.

About the Company

Proceso inclusivo y libre de discriminación: En Evolution Development Colombia promovemos la igualdad de oportunidades. Las personas con cualquier tipo de discapacidad pueden postularse en cualquiera de las etapas del proceso, siempre que cumplan los requisitos del cargo. Si requieres ajustes razonables para participar en el proceso (por ejemplo: accesibilidad, intérprete, tiempo adicional, formatos alternativos), por favor indícalo al postularte o escribe a +57 324 2643954

Apply Now

If you are interested, please submit your CV in English. Position open for Medellin and Bogota.

For more information please visit our careers page: www.evolutiongamingcareers.com