Account Manager

About the Position

Account Manager

Location: San Francisco, CA

Remote: Yes

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.

As a Customer Success Manager on the Customer Advocacy team, you will be our customers' biggest champion and make their voice heard in everything we do-the problems we help solve, the solutions we build, and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.

Responsibilities

• Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos.
• Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently.
• Conduct customer check-ins including planning agendas, documenting interactions, and tracking various projects. Also, on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever brings to their talent strategy.
• Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact.
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy.

Requirements

• 3+ years of customer relationship or account management experience working in software as a service (SaaS).
• Solutions and results-oriented mindset.
• Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals, and account growth opportunities.
• Highly organized with strong project management and time management skills.
• Hands-on experience with product training to external customers.
• Proven experience delivering value-based communications.
• Strong ability to facilitate meetings with customers and users of various levels of seniority.
• Empathy for customers.
• Experience with opportunity identification for account expansion and revenue growth.
• Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers.

Skills

• Customer Relationship Management
• Account Management
• Project Management
• Communication
• Sales
• Training
• Strategic Planning
• Business Development

We Offer

• Competitive salary
• Full-time employment
• Opportunity to work remotely
• Professional growth and development

About the Company

At Ruby Play, we are committed to driving customer success and growth with our innovative Lever product suite. Join our team and be part of a dynamic environment where your contributions will directly impact our customers' success.