About the Position

Account Manager

British American Tobacco UK has an exciting opportunity for an Account Manager in London Chiswick.

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

The Account Manager is the key contact between BAT and duty-free customers. Acting as the sole representative of BAT, the Account Manager is tasked to drive BAT’s strategic agenda, utilizing all tools available to drive profitability and strategic growth in one of the most important brand exposure channels globally.

Responsibilities

Manage the complete process for designated key clients and achieve volume, market share, and profit targets as per expectation.
Lead commercial agreement negotiations for responsible key accounts and ensure BAT investments are applied in a balanced manner based on TCI principles to ensure BAT’s fair share of net available. Seek and explore new business potential in line with company expectations and protocol.
Build and develop customer relationships. Establish relationships with key staff and board level of customers.
Work closely with Supply Chain, Finance, and Brand Marketing to ensure alignment in the financial reviews and outstanding execution of the marketing plan.
Handle the implementation of the account plan and ongoing measurement vs. set objectives.
Support GTR Centre supply chain and key account personnel for a quality collaborative forecasting process.
Increase legitimate volume and value potential of BAT brands in travel retail channels (border shops, diplomatic outlets, ferries, airlines).
Lead the monthly forecast to sales cycle and the annual pricing review exercise.
Align with and implement activities in accordance with regulations related to environmental protection, occupational health and safety, fire protection, and internal EHS or Sustainability standards and procedures.

Requirements

Strong trade marketing experience gained in a managerial position within a multinational company, or equivalent experience (preferably in key account management and in the FMCG segment).
Strong analytical, customer relationship, and negotiation skills. Proven Business and Financial Acumen.
Ability to influence collaborators.
Ability to analyze problems, recommend solutions, and drive action plans within organizational policy.
Willingness to travel across Europe, Africa & territories in the Indian Ocean (Up to 30 percent).
Ability to operate independently whilst being results-oriented and can navigate through ambiguity.
Exceptional communication skills (both oral and written) with a secondary language being a plus.
Global travel retail experience is a plus.

We Offer

Market-leading annual performance bonus (subject to eligibility).
A range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together.
Access to online learning platforms and personalized growth programs to nurture your leadership skills.
We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

About the Company

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognize that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.

We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award-winning employee experience here.

We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimizing your prospects of success by making suitable arrangements so that you may showcase your full potential.

Values

At BAT, our values guide us towards the realization of our goals. We use them as a compass to chart our course towards A Better Tomorrow™. They help us define our means of innovating, growing, and thriving while adhering to strict standards of individual success and collective progress. Deeply rooted in the concepts of integrity and collaboration, they make us the pioneers of change in an ever-evolving world, ensuring that we shape BAT’s legacy with confidence and determination.

Truly inclusive
Doing what needs to be done
Loving our consumers
The passion to win
Trust, the source of autonomy
Stronger together

Take Charge of Your Future with BAT

At BAT, we don’t just offer jobs; we are committed to providing careers that have meaning.

We are convinced that each person has a place in our organization. Whether you are looking for mentorship, wish to diversify your experience through international assignments, or implement innovative working methods, we are here to bring your professional aspirations to life and unlock your full potential.

We believe in you. Give meaning to your career by joining BAT, where goals become possibilities.

"What I love most about this company is the fast pace and the international working environment. We have the opportunity to switch functions, which has allowed me to integrate my passion for sustainability into omnichannel deployment, where I deliver a seamless user experience through unified deployments across all touchpoints, including E&E, retail, and digital platforms."

Stephanie Toor

Omnichannel Deployment Lead, Denmark

Benefits

At the core, we know that you give your best when you feel fully supported. Our carefully crafted rewards and benefits program aims to recognize your contributions and amplify your impact. As we grow, we grow together.

Social Well-being

Well-being is best shared. Benefits that strengthen the sense of community and connections among employees. The more time we spend sharing and implementing our beautiful vision of community life, the closer we get to the people around us. We encourage positive social interactions within BAT and beyond to strengthen collaboration and create a supportive work environment where employees feel supported, valued, and integrated.

Emotional Well-being

Find the right balance between personal and professional life to have time for yourself and strengthen your resilience. Benefits and initiatives designed to take care of our employees' mental health. At BAT, we encourage a culture aimed at helping our employees better overcome difficulties and strengthen their resilience, no matter life's challenges.

Physical Well-being

Good health is essential for a serene and sweet life. Benefits that preserve the physical health of our employees, which offer the necessary social coverage and encourage a healthy lifestyle, reducing stress and stimulating overall energy and productivity.

Financial Well-being

Serenity has no price, but it shouldn't cost a fortune. Benefits and initiatives designed to help you achieve financial stability and security, empowering you to make informed decisions about your finances, reducing stress generated by finances, and improving your short and long-term prospects.

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Account Manager

Job Description, Responsibilities & Requirements