Job Description, Responsibilities & Requirements
About the Position
Account Manager
São Paulo
Lalamove is a company that believes in the power of community. Millions of drivers and customers use our technology every day to connect and transport what really matters. Deliveries are what we do best, and we ensure they are always fast and simple.
Since 2013, we have been in the logistics sector to find the best delivery solutions for the world. Our goal is to make Lalamove synonymous with delivery, and our mission is to strengthen local communities, making the delivery process fast and easy. We achieved this goal in Asia and are now expanding our technology around the world in Latin America, already operating in Brazil and Mexico.
We are looking for a Customer Success Analyst to manage a portfolio of Enterprise clients with high growth potential. This professional will be responsible for developing expansion strategies, identifying business opportunities, prioritizing actions based on data, and strengthening the consultative relationship with customers, ensuring value generation and sustainable growth of the portfolio.
The position has a strong analytical component, using business indicators to define priorities, portfolio segmentation, and the development of personalized action plans.
Responsibilities
- Manage an Enterprise client portfolio with a focus on retention, expansion, and value generation.
- Develop personalized growth plans for each client, identifying opportunities for volume increase, new use cases, and service expansion.
- Use data and indicators for portfolio prioritization, strategy definition, and results monitoring.
- Conduct behavioral analysis of the base to identify risks, opportunities, and growth trends.
- Create strategic segmentations to direct actions according to the potential, operational profile, and maturity stage of the client.
- Monitor portfolio performance indicators, such as retention, revenue growth, engagement, platform utilization, and adoption of new products.
- Prepare executive presentations and materials to monitor portfolio results.
- Conduct periodic business meetings with clients, presenting results, identifying opportunities, and proposing action plans for operation evolution.
- Identify churn risks and act preventively in customer retention and recovery.
- Map upsell and cross-sell opportunities, expanding the use of solutions and services.
Requirements
- Experience in Customer Success, Account Management, Growth, or Portfolio Management B2B.
- Experience with Enterprise clients or medium and large accounts.
- Strong analytical capacity and ability to transform data into action plans and strategic recommendations.
- Experience in building executive presentations and monitoring business indicators.
- Consultative profile, with excellent communication and ability to conduct meetings with different hierarchical levels.
- Ability to prioritize and manage multiple accounts and initiatives simultaneously.
- Results-oriented profile, relationship, and revenue growth.
- Intermediate English (reading, writing, and participation in meetings).
Nice to Have
- Experience in Customer Success, Account Management, Growth, or Portfolio Management B2B.
- Experience with Enterprise clients or medium and large accounts.
- Strong analytical capacity and ability to transform data into action plans and strategic recommendations.
- Experience in building executive presentations and monitoring business indicators.
- Consultative profile, with excellent communication and ability to conduct meetings with different hierarchical levels.
- Ability to prioritize and manage multiple accounts and initiatives simultaneously.
- Results-oriented profile, relationship, and revenue growth.
- Intermediate English (reading, writing, and participation in meetings).
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional growth and development opportunities
- Collaborative and inclusive work culture
About the Company
At Lalamove, we believe in the power of community. Our mission is to strengthen local communities by making the delivery process fast and easy. We are expanding our technology around the world in Latin America, already operating in Brazil and Mexico.