Account Manager
Primary stack
Nice to have's
Job description
About the Position
Account Manager
Location: Grand Rapids, Michigan
Employment Type: Full-Time
Work Location: Hybrid (3 days in-office)
Responsibilities
- Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs.
- Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
- Lead the expansion and renewal processes for a diverse portfolio of customers.
- Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
- Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
- Develop and maintain accurate forecasting and reporting.
- Follow and continually execute the Oktopost process for account managers.
Requirements
- 2-6 years of SaaS experience in Account Management or a similar client-facing or selling role.
- Proven sales experience with a track record of meeting or exceeding quotas.
- Exceptional presentation, verbal, and written communication skills.
- Strong organizational skills and the ability to thrive under pressure.
- Familiarity with Salesforce is a plus.
- Knowledge of the digital marketing and social media world is advantageous.
We Offer
- Competitive earnings: Base salary + commission
- Professional growth: Formal learning & development program.
- Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
- Perks & benefits: Private healthcare, company socials, 401k with employer match.
- Days off: Flexible vacation day policy + Quarterly Recharge Days
- Monthly Allowance: $100 per month expense account.
- Inspiration: Work with leading B2B brands and a team of top-notch professionals.
About the Company
Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. While our social suite enables marketers to manage, scale, and measure social media programs, our Marketing Intelligence solution empowers content and brand teams to build competitive strategies based on market insights.
Trusted by global brands and fully integrated with the modern marketing tech stack, we’re a dedicated team focused on helping our customers succeed.
Apply for this job
© Oktopost. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Oktopost is THE social media management platform for B2B marketers. World leading companies like Atos, Fujitsu, Nice, Fidelity Information Services, Mitsubishi and Panaya are using Oktopost to enable marketing teams to manage, measure and amplify their social media activities. We are a fast-paced, innovative startup looking to hire Developers in Kiev