Account Manager

About the Position

Drive client success and grow strategic partnerships in a dynamic payment service provider environment 🚀

About the Client

Our client is an international payment service provider, offering comprehensive payment infrastructure solutions. They work with merchants, fintechs, and banks globally, delivering specialized services across a variety of financial technology areas.

Role Overview

Join a thriving team where you will manage and nurture relationships with key B2B merchants. This role offers the opportunity to significantly impact client satisfaction and retention, with a focus on optimizing payment solutions and driving business growth. You'll work in a hybrid environment, combining both remote and in-office collaboration in Riga.

Responsibilities

• Manage a portfolio of existing B2B merchants, maintaining strong client relationships, satisfaction, and long-term retention.
• Track key payment metrics, including approval rates, conversion rates, and transaction volumes, to identify trends and potential issues.
• Review transaction data and suggest improvements across payment methods, target markets, and technical configurations to optimize performance.
• Identify and develop upsell and cross-sell opportunities through additional payment methods, new markets, and relevant company products.
• Work closely with internal teams to deliver smooth integrations and effective support for client-specific payment solutions.
• Hold regular business reviews with key accounts to evaluate performance, address challenges, and identify further growth opportunities.

Requirements

• 1+ year of experience in Account Management, Key Account Management, Business Development, or Customer Success.
• Previous experience in fintech, payments, acquiring, PSPs, or other financial technology environments.
• Good understanding of the merchant lifecycle, payment processes, and key transaction performance indicators.
• Fluent Russian and strong English (B2+/C1) for effective communication with international clients and internal stakeholders.
• Hands-on experience with CRM platforms and analytics tools for monitoring and reporting account performance.
• Ability to manage complex client relationships and develop payment solutions tailored to specific business needs.
• Languages: English B2, Russian C1, Latvian B2.
• Experience in fintech

Key Soft Skills

• Strong leadership mindset with a focus on team growth and development
• High level of ownership, accountability, and reliability
• Excellent communication and stakeholder management skills
• Ability to adapt in a fast-paced environment
• Problem-solving aptitude with a proactive approach

We Offer

• Competitive salary aligned with experience
• Collaborative and transparent team culture
• High-impact role in a scaling fintech company
• Recognition of personal milestones and achievements
• Social benefits

About the Company

Evotym is dedicated to building exceptional teams for fast-growing companies.

As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.

Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries.