Account Manager

About the Position

We are seeking a proactive Account Manager to ensure the operational success of our outstaff software development projects in Ukraine. As the crucial link between internal teams and clients, you will drive day-to-day operations, optimize team performance, and nurture long-term relationships. You will play a pivotal role in maintaining high client satisfaction while proactively identifying opportunities for account growth and service expansion.

Responsibilities

• Partnership & Retention: Serve as the main point of contact for clients, acting as their advocate within the company while protecting business interests. Build trust, maintain long-term relationships, and ensure high client satisfaction.
• Account Growth & Upselling: Proactively identify growth opportunities, team expansion needs, and offer additional services to increase account profitability.
• Contract & Rate Management: Initiate rate reviews, discuss commercial terms, manage contract milestone dates, and align changes with both clients and internal stakeholders.
• Onboarding & Offboarding: Lead the integration of new team members on client projects (create Introduction Letters, facilitate initial kick-off meetings, set up communication protocols, and introduce processes).
• Performance Monitoring: Oversee team performance, track probation period outcomes, organize regular feedback loops, and conduct periodic 1-on-1s to maintain high engagement and spot risks early.
• Operational Management: Manage time-off approvals with clients according to company procedures.
• Recruitment Collaboration: Partner with the Recruitment and Sales teams to initiate new hiring requests. Fill out detailed vacancy checklists, review candidates, organize client interviews, and manage the selection process.
• Proactive Monitoring: Monitor project health and team atmosphere to anticipate potential risks, communication bottlenecks, or client dissatisfaction.
• Issue Resolution: Gracefully resolve critical issues, handle non-passing probation scenarios, and navigate client challenges to protect the company’s reputation and retain key accounts.

Requirements

• 5+ years of experience as an Account Manager, Project Coordinator, or Client Operations Lead in an IT service/product environment.
• Solid project management skills, with the ability to handle multiple clients and tasks simultaneously.
• Practical experience managing client onboarding/offboarding and resolving issues with a structured, problem-solving approach.
• Proven ability to identify upselling opportunities and nurture long-term client relationships.
• Proficiency in maintaining project documentation, time tracking, basic financial reporting, and contract workflows.
• Flawless verbal and written communication skills.
• Systemic thinker with high stress resistance, able to maintain composure and clarity in fast-paced situations.
• English: Advanced (C1) or higher.

Nice to Have

• Experience working with clients or teams in the Israeli market.

We Offer

• A real opportunity to influence the product, architecture, and technical decisions;
• Direct communication with C-level management, without unnecessary bureaucracy;
• Remote-first environment;
• Long-term and enjoyable cooperation;
• 20 paid working days of vacation per year;
• 5 paid undocumented sick days;
• Official public holidays as days off;
• Personal legal support;
• English classes;
• Team-building events and a friendly, supportive atmosphere.