About the Position

General Information

Location:

Ariake - Tokyo, Japan

Job Family:

Sales

Worker Type Reference:

Regular - Permanent

Pay Rate Type:

Salary

Job ID:

R-52472-2026

About the Role

As an Account Manager at HARMAN Automotive, you will be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will actively contribute to the overall Harman customer business strategy and maintain high-level customer relationships. The role will mainly focus on commercial-related activities but may occasionally involve supporting other areas of our business. You will act as the primary customer interface for Harman and may interface with individuals from purchasing, engineering, validation, production, and executive functions. This role offers dynamic opportunities for learning and growth.

Responsibilities

Capture and propagate the commercial voice of Subaru for ongoing programs
Be the ‘voice of the customer’ for internal Harman questions/procedures/programs
Understand and be the expert for Subaru processes and procedures, and recommend courses of action to help Harman navigate
Develop and maintain positive relations with Subaru
Prepare reports for senior management, as necessary

Business Operation

Assist with 5- and 10-year budget planning initiatives integrating account strategy
Manage completion of commercial and legal agreements and customer negotiations for awarded business
Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed
Own continuity of awarded business (business extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio
Develop and maintain a relationship map, including status of relationship, goals, and actions to get to the desired state

Account Management

Manage daily communication with local Japanese customer contacts for all commercial facets of Harman business, including pricing, tooling, change requests, annual price reduction, cost claim recovery, etc.
PO/Quotation preparation and follow-through to closure
Coordinate responses for customer surveys/investigations and ensure a timely reply
Manage account receivable/payable topics with appropriate Subaru departments
Analyze and understand market, product portfolio, and competitive landscape
Coordinate information related to activities within our global operations that impact our customer (Capacity, Part Availability, Product Transfers, New Product Introductions, End of Production management, etc.)

Requirements

Core Skills:

Fluency (written and verbal) in Japanese
Business Ability (written and verbal) in English
Strong communication skills, including oral presentations and business writing
Negotiation skills to find solutions that work for customers and Harman
Project management skills with experience gaining consensus and driving deliverables with individuals inside and outside the organization
MS Office skills (Excel, Word, PowerPoint). Especially Excel.
Comfort level working with financial/accounting data, P&L statements, business cases, etc.
Results-Driven: Having a proactive, goal-oriented approach to decision making.
Team Player: Having respect for colleagues; leading teams with clarity and accountability.
Change Orientation: Able to adapt to changing demands and conditions.
Customer Focus: Providing exceptional service and quality to external and internal customers.
Self-Awareness: Accepting responsibility for personal development and actions.

Secondary Skills:

Bachelor’s Degree in Engineering or Business Administration (MBA is beneficial)
5+ Years automotive experience environment with preferably Japanese OEMs
Thorough understanding of automotive OEM organization and processes
High-level technical understanding of automotive hardware/software systems
Integrity
Willingness to look for improvement opportunity with a KAIZEN mindset.
Interpersonal skills to build relationships with customers and be a team player with Harman.
Critical thinker who can think on their feet
Flexibility and business acumen to deal with customer requests
Willingness to continuously stretch to reach goals

Bonus Points if You Have:

Master’s degree in Engineering or Business Management
Experience working with Subaru or Honda
Experience working at Tier 1 supplier of products such as audio, infotainment, connectivity, or ADAS

What We Offer

Flexible work environment
Access to employee discounts on world-class Harman products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
“Be Brilliant” employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development

About HARMAN

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners, and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information, or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications, and job-related performance.

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.

Account Manager

Job description