Job Description, Responsibilities & Requirements
About the Position
We are a young start-up company who builds next generation B2B Platform with lots of exciting features based in Kiev, Ukraine. We have a highly skilled development team, which we call a “family,” who has started coding on an empty paper and made it a good, reliable, clean, and unique system. We are currently looking for an Account Manager in Zagreb, Croatia to join our team.
Responsibilities
- Act as the main point of contact in all matters relating to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
- Take inquiries and requests from customers and address their needs.
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs.
- Meet regularly with other members of the team to discuss progress and find new ways to improve business.
- Generate progress reports to give to clients and higher-ups within the organization.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Requirements
- Client Relationship Management
- Strategic Marketing
- Upselling
- Cross-selling
We Offer
- Competitive Salary
- Cozy Working Environment
- Macbook and Company Phone
- Start-up Excitement
- Udemy Courses
- Bright Future
About the Company
We are a young start-up company who builds next generation B2B Platform with lots of exciting features based in Kiev, Ukraine. We have a highly skilled development team, which we call a “family,” who has started coding on an empty paper and made it a good, reliable, clean, and unique system.