About the Position

Account Manager (APAC)

Location: Hong Kong

We are seeking a dedicated Account Manager for the APAC region to join our Customer Success Team. You will be responsible for managing customer satisfaction, renewals, and retention for our existing Odoo customers. Your role will involve analyzing and solving pain points in the management software of our customers and providing or up-selling Odoo solutions to improve their efficiency.

Ready to transform a business and make an impact? Apply now and build the future with us!

Join Odoo, a growing ERP software company with a cutting-edge product, a huge global community, and a fun and exciting work environment.

Users of Odoo: 16,000,000

Avg Deal Size: $8K

Sales Cycle: 2 MONTH

Team / Company Size: 16 / 336

About Odoo

With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 70+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It's flexible for businesses of all scales and industries, and with a more affordable price. Odoo effortlessly becomes the preferred choice for entrepreneurs across the globe.

Join a vibrant and innovative team, working within an organization that values independence, flexibility, and personal growth. As an Account Manager in our Customer Success Team (Direct / Indirect), you'll be responsible for our existing customer's subscription renewals, retention, and satisfaction. You'll be handling your own portfolio of around 150 different companies within the APAC region (ranging from a small independent store to a large-scale manufacturing company, etc.) using Odoo as a software solution for their business processes. The companies you'll be in touch with are end-customers and resellers ('Official Partners') of Odoo. Your job will be to analyze and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and ensure a smooth collaboration between all parties involved.

You'll be working in a small, fun, and young team with a 'play hard, work hard' mindset.

Responsibilities

Contacting and developing end customers and resellers of Odoo
Acting as the key interface between the customer and all relevant divisions
Building long-term relationships with Odoo partners and your customer portfolio (growth)
Excelling in transversal sales & product demonstration
Main focus is 80% on sales (renewals & up-sell opportunities)

Requirements

MUST HAVE

Bachelor degree or higher
Bilingual (English + Taiwanese / Mongolian / Malay)
Strong software and new technology awareness
Excellent communication skills, you like to negotiate and achieve targets
Proactive & sales-driven mindset
Organized way of working
Problem-solving attitude

Nice to Have

1 - 3 years relevant experience in sales and/or account management
Immediate availability
Farmer attitude

We Offer

15 days of annual leave, sick leaves
Friday happy hours, great team buildings, sports activities, company dinners
Flexible working hours, work from home benefit
Coffee, tea, fruit, and snacks provided at all times
Medical, dental, mental, and life insurance provided
Commissions paid on a quarterly basis, end-of-year payment
Young, dynamic, and international work environment
Great location opposite of MTR exit A2, Sai Ying Pun

About the Company

You'll be working in a small, fun, and young team with a 'play hard, work hard' mindset.

Account Manager (APAC)

Job description