Account Manager

About the Position

We are looking for a Customer Success Manager to join our kick-ass team at Mbrella. Are you our next game-changer? We believe mobility needs reinvention, and we aim to become the Mobility Hub for companies by implementing and managing a flexible mobility plan. All without any hassle.

Responsibilities

• Customer Whisperer: Act as a trusted advisor to our customers and help them make the most of our product.
• Happiness Spreader: Ensure our customers are delighted with their experience and consistently meeting their goals.
• Problem Solver Extraordinaire: Proactively identify and address any issues or challenges that may arise. Work closely with clients and internal teams to find effective solutions.
• Proactive Communicator: Communicate regularly with clients to provide updates on project progress and address any concerns.
• Growth Guru: Work closely with customers to identify opportunities for growth and help them expand their usage of our product.
• Product Pro: Stay up-to-date on our product offerings and effectively communicate those offerings to our customers.
• Team Player: Collaborate with cross-functional teams to drive customer success and improve overall customer satisfaction. Provide leadership and direction to cross-functional teams to deliver high-quality solutions.

Requirements

• Experience: 0-2 years of experience as a Customer Success Manager.
• Communication skills: Exceptional verbal and written communication skills.
• Customer-centric: Passionate about customer satisfaction and making people happy.
• Commercial: Ability to identify upsell opportunities and pitch products effectively.
• Hands-on: Enjoy getting things done yourself and resolving customer issues.
• Curious: Constantly learning and eager to know everything about our customers, their problems, and their existing solutions.
• Tech savvy: Knowledgeable about the SaaS game and passionate about customer success.
• Work ethic: Strong professional pride in your work and a commitment to delivering high-quality results.
• Languages: Fluent in Dutch (Must have) and English (French is a plus).

We Offer

• A company with a purpose: Unique chance to shape the future of mobility!
• Competitive salary & stock options: Optimized to your individual needs, with great incentives.
• Flexible working: Flexible working hours and a great location in a vibrant office. Work remote about 2 days a week.
• Contribute to company growth: Grow with the company from 0 to 1 to 10. See all the steps.
• Health & wellbeing: Enjoy the best insurance via Alan & Take care of your mental health with free Headspace Premium.
• Mobility Budget: Pay your rent, mortgage interest, road trips, e-bike, and more.

About the Company

Mbrella is building the future of mobility. We help companies decrease their carbon footprint and increase employee satisfaction by implementing flexible and sustainable mobility benefits. We assist our clients from the inception of a new mobility plan until the practical implementation of a new mobility policy.

Our Distinctive Culture

• Transparency: Thanks to our written-first approach, we document and share everything.
• Distributed ownership: Shared responsibilities & collaborative environment. We aim to have as few managers as possible.
• Remote friendly: Work from where you want (but we have a nice office in the best neighborhood of Brussels if you want 🙂).

Join us and be part of a team that is changing the way we think about mobility!