Account Manager

About the Position

Account Manager

All Careers

Brand: VML

Capability: Client & Business Leadership

Location: Vancouver, Canada

Requisition ID: 18562

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About the Company

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai, and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions, and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

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Responsibilities

As an Account Manager, you’ll be responsible for overseeing client accounts and ensuring the successful delivery of marketing initiatives. Your role will include:

• Building and maintaining strong client relationships, acting as a trusted advisor and primary point of contact.
• Leading the development and execution of marketing campaigns, ensuring alignment with client goals and objectives.
• Managing project timelines, budgets, and scopes, delivering exceptional results within agreed parameters.
• Collaborating with internal teams, including creative, strategy, media, and production, to execute projects effectively.
• Preparing and presenting client proposals, performance reports, and strategic recommendations.
• Identifying and pursuing opportunities to grow client accounts, including cross-sells and upsells.
• Monitoring industry trends and competitor activities to inform client strategies.
• Resolving client concerns with a proactive and solution-oriented approach.

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Requirements

You’re a strategic thinker and relationship-builder who thrives in a fast-paced environment. You embody:

• Exceptional communication and interpersonal skills, with the ability to foster trust and collaboration.
• A proactive and detail-oriented mindset, anticipating client needs and delivering on expectations.
• Strong organizational and project management skills, able to juggle multiple priorities effectively.
• A team player attitude, working collaboratively while also taking initiative independently.
• Problem-solving skills, with a knack for turning challenges into opportunities.
• A results-driven approach, focused on delivering measurable impact for clients.
• Adaptability and resilience, excelling in dynamic and changing situations.

Skills Required:

• Some experience in account management, ideally in an agency or marketing environment.
• Proficiency with project management tools and software (e.g., Asana, Wrike, or similar platforms).
• Strong understanding of marketing principles, ideally with experience managing campaigns across multiple channels.
• Ability to manage budgets, timelines, and complex projects effectively.
• Experience analyzing campaign performance data and developing actionable insights.
• A track record of delivering exceptional client satisfaction.

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Salary

The base salary for this position at the time of this posting may range between $39,750-$66,250 CAD. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

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We Offer

• A hybrid work approach, with teams in the office an average of four days a week.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.

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About the Company

VML is part of WPP, an equal opportunity employer that considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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