Account Manager (Customer Success)

About the Position

Account Manager (Customer Success)

About the Company

Delecta Technologies SL is a startup based in Barcelona, specializing in the massive extraction and treatment of digital data about the foodservice sector. Since launching FoodRadar, our proprietary AI-based platform in 2021, Delectatech has been helping manufacturers, distributors, and foodservice sector actors understand their real market through live, structured, and continuously updated data.

Powered by one of the most advanced and award-winning AI engines in the sector, Delectatech offers access to the largest live and qualified census of foodservice establishments. Our platform enables companies to identify their best potential customers, measure their real market penetration, and anticipate the main trends in the sector, all based on real and updated data.

Responsibilities

• Be the point of contact for Delectatech's entire client portfolio, with continuous monitoring of each account.
• Manage the orderly transfer when the sales team closes a new client (handoff from Sales to CS).
• Lead renewals: autonomously in medium-sized accounts, and supporting management in higher volume or risk accounts.
• Detect early signs of churn risk before they become a problem.
• Serve as the bridge with our product team when a client needs something specific: gather the request, follow up, and close the loop with the client.
• Keep the renewal pipeline up to date in HubSpot and regularly report the real status of the portfolio to management.
• Over time, identify growth opportunities (upsell/cross-sell) within your own accounts.

Requirements

• Real experience managing an active client portfolio (Customer Success or Account Management).
• Knowledge of the Food Service / HORECA sector, from the manufacturer or distributor side: you know what you're talking about when discussing this market.
• Fluency in dealing with senior-level interlocutors, with the ability to negotiate renewals directly with decision-makers.
• Proficiency in Excel to build and defend your own analyses in front of a client; we value the use of AI tools to prepare these conversations.
• Native or C1 level in Spanish and English, with real experience managing accounts in these languages. Catalan is a plus but not mandatory.
• Previous experience with CRM, ideally HubSpot.
• Availability to work in a hybrid model from our Barcelona office (3 days in office, 2 days remote).

Nice to Have

• Ability to lead the negotiation of an opportunity to closure, valued as a real plus but not a requirement.

We Offer

• Fixed salary of €26,000 to €28,000 gross annually, with a variable component linked to renewals and upsell starting from 2027.
• Permanent contract at full-time. Flexible hours and hybrid model, with the possibility to choose your vacation days at any time of the year.
• A highly involved Revenue team, where your work will have a direct and visible impact from day one.
• You will have a central role in defining how we do things, with real potential to become the reference person within the team if it continues to grow.
• Office in Barcelona with coffee, fruit, snacks, and everything typical to make the day-to-day more enjoyable.

About Delecta Technologies SL

Delectatech is a startup born in Barcelona in 2015, specialized in the massive extraction and treatment of digital data about the foodservice sector. After several years of R&D, in 2021 Delectatech launched FoodRadar, its own AI-based platform. Since then, our technology has been helping manufacturers, distributors, and foodservice sector actors to understand their real market through live, structured, and continuously updated data.

Powered by one of the most advanced and award-winning AI engines in the sector, Delectatech offers access to the largest live and qualified census of foodservice establishments. Our platform enables companies to identify their best potential customers, measure their real market penetration, and anticipate the main trends in the sector, all based on real and updated data.