Account Manager CX [Barcelona - Native Spanish Speaker]
Primary stack
Nice to have's
Job description
About the Position
Account Manager CX [Barcelona - Native Spanish Speaker]
haddock
At haddock, we’re building the first Point of Control (POC) SaaS for restaurants in Europe, the central place where restaurateurs run their entire business. Last month we launched the world’s first AI Agent for restaurants, and it’s already reshaping how operators work day to day.
We are the market leader in Spain, and our vision is to expand across Europe and define the future of restaurant operations.
Over the last 12 months we’ve doubled ARPU, significantly reduced churn, and increased NDR and now we’re ready to operate at a different scale.
Responsibilities
- Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution.
- Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations.
- Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers.
- Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success.
- Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations.
Requirements
- 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company.
- Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions.
- Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience.
- Proficiency in CRM tools and digital platforms for customer management and data analysis.
- Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate.
Nice to Have
- Previous experience working at a fast-paced startup.
- Previous experience working in a SaaS product.
- Experience working in the HORECA sector.
We Offer
- Competitive salary of 25k€-35k€ gross/year OTE.
- Flexible working hours + remote days when needed.
- Coffee and weekly fruit.
- Playflow for flexible payroll.
- Urban Sports membership.
- Alan private health insurance (partially covered).
About the Company
haddock is the first B2B SaaS specialized in the HORECA sector that, with a single photo, allows restaurants to improve their cost control. We want to be global leaders and that is why in October 2021 we joined the best accelerator in the world, Y Combinator. Ventures Capital like Zone2Boost, JME, LevelsUp, Extension Fund support us, we are present in more than 8 countries and we have a growth of +70% MoM.
How We Work
- 3-4 days on-site in Barcelona.
- Fast-paced, customer-obsessed, high-ownership culture.
Our Process
- Initial fit call (15–30 min).
- Interview with the Hiring Manager + two CX team members (1 hour).
- Culture Fit interview with Founders (1 hour).
⏰ The full process takes 2–3 weeks, and you’ll receive feedback within 3–5 days after each step. We believe in clear, transparent, and respectful communication. Our goal is to have this position filled during Q1 2026.
💡 Pro tip: If in the first call you don’t know what haddock is, you’ll be instantly disqualified 😉
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