Account Manager, Enterprise (West)

About the Position

Account Manager, Enterprise (West)

Location

Remote (USA)

Employment Type

Full time

Department

Sales

About Us

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers-seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people-a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com.

About the Role

As an Account Manager, your primary focus is managing and growing relationships with our existing customers. In this role, you will take ownership of existing customer relationships within your territory, identify growth opportunities, and drive strategic expansion - all with the goal of maximizing customer retention and long-term success. This position requires free-thinking and self-motivated top performers.

Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.

Responsibilities

• Act as primary contact for designated accounts, fostering strong relationships across all levels
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements

Requirements

• Demonstrable experience in software sales (full-cycle) or SaaS environment
• Account management/sales experience in an enterprise environment
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

Nice to Have

• Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred
• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills
• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware

Equal Opportunities at Sitecore

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.