About the Position

Account Manager ES

About Pleo

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About the Role

We're looking for a commercially-minded Account Manager to join our emerging Account Management Team at Pleo. In this role, you'll help grow and expand our existing customer base and be part of the Customer Growth & Expansion team as we scale. If you're excited about account management, obsessed with customer outcomes, know how to unlock expansion across complex organizations, you love nurturing relationships, identifying growth levers, proving ROI, and are passionate about spend management, then this is the opportunity for you!

Responsibilities

As an Account Manager, you will:

Identify and close opportunities within your book of business to grow accounts through upsells, new entities, teams, and product capabilities aligned to evolving customer needs.
Build deep relationships with key stakeholders to understand their strategic initiatives, and uncover whitespace opportunities.
Use MEDDICC (or similar) to rigorously qualify upsell and cross-sell opportunities to ensure forecast accuracy and deal velocity.
Showcase new product features, integrations, and advanced workflows that drive stronger adoption and platform value for upsells.
Create custom proposals and business cases that quantify value, align with commercial goals, and support customer budgeting cycles.
Work across senior finance, procurement, and operations stakeholders to land multi-threaded expansions.
Lead commercial conversations ensuring terms reflect the value Pleo delivers.
Use customer success stories, usage data, and ROI metrics to proactively pitch new functionality and deepen platform adoption.

Requirements

You’ll thrive in this role if you have:

A solid understanding of value-based selling and consultative approach
Skilled in contract negotiations and building business cases linking features to value
Strong understanding of qualification methodologies (e.g., MEDDICC)
A passion for solving problems with a solution-oriented approach
Data-driven, goal-oriented, and accurate forecasting ability
Strong commercial acumen and ability to navigate senior stakeholders
A background in SaaS Account Management or Customer Growth with a proven track record of expansion revenue and high net revenue retention
Complete fluency in both English and Spanish

Nice to Have

Experience with other qualification frameworks
Previous experience in the fintech industry

We Offer

Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your workdays - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
25 days of annual leave + public holidays (additional days may apply in select countries based on local standards).
For our Team, we offer both hybrid and fully remote working options
We use MyndUp to give our employees access to free mental health and well-being support with great success so far
Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work

The Location

Please note: We can hire on a hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work. We are unable to offer visa sponsorship for this role in any of the listed locations.

The Interview Process

We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows:

Intro call: A 30-minute chat with our Talent Acquisition Partner to discuss the role and your background.
Hiring Manager Interview: A 45-minute chat to deep dive into your experience
Challenge & Team Interview: We will send you a take-home test and invite you to present during a 60-minute team interview. This is an opportunity to show us how you would handle the day-to-day of the role
Final Interview: A final interview with a senior leader

Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success!

Last time we hired for this role, we received a vast number of applications but only a few were selected for an intro call. Some of the key reasons why previous candidates didn’t make it past the application screening stage include:

CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI-it’s a big focus for us internally too-but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background!
Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process.
Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc.

About Your Application

English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us.
A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system-our support team can’t pass on calls or emails.
Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us.
Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email [email protected]. We’ll design a process that works for you.
Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here.
Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role.
Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.

Account Manager ES

Job description