Account Manager
Primary stack
Nice to have's
Job description
About the Position
Account Manager
8allocate is a digital engineering and AI company that designs, builds, and modernizes software products, data platforms, and operational systems for international clients. Founded in 2015 and headquartered in Estonia, the company operates through distributed engineering teams across Europe and Latin America.
As our Account Manager, you won't just be a point of contact; you will be the bridge between our clients' business goals and our engineering excellence.
Responsibilities
- Manage a portfolio of 7-10 accounts (predominantly staff augmentation) and drive the adoption of managed projects and outsourcing solutions. You will be responsible for identifying "entry points" where we can move from providing talent to providing full-scale technical solutions and domain-specific consultancy.
- Identify upsell opportunities and expansion areas within your accounts to drive revenue growth.
- Lead regular syncs with both clients and teams - be the "eyes and ears" on the account to ensure stability and high NPS.
- Work closely with HR and Recruitment teams to ensure seamless onboarding, talent retention, and team motivation.
- Handle the "business" of the account, including reporting and facilitating legal/paperwork matters.
- Take full ownership of the account's financial health. This includes accurate invoicing, controlling, and tracking client payments, and proactively managing debt collection to ensure no overdue accounts.
- Manage projects involving mixed teams, coordinating and overseeing subcontractors.
- Be available in US/UK time zones as needed (occasional late-evening communication) and open to international travel for in-person client visits.
Requirements
- 4+ years of relevant experience in Account Management, Project Management, or Client Success within the IT industry.
- 3+ years of proven experience in outsourcing and/or outstaffing environments.
- Proven ability to manage multiple clients and stakeholders simultaneously without losing track of details.
- Experience with reporting, invoicing processes, and basic legal/contractual terminology.
- A “get-it-done” attitude - we value a culture of high autonomy and accountability, we don’t track hours; we track results.
- Advanced English (written and spoken) is a must.
Nice to Have
- A degree in a technical field or prior experience working closely with software development lifecycles.
- Experience managing third-party vendors or external subcontractors within a project team.
- Familiarity with AI-driven solutions.
We Offer
- Team & Culture: Team events, offsites, and a culture that keeps people connected.
- Learning & Development: Budget for courses, certifications, and conferences.
- Wellbeing: Flexible support in line with company policy, with options to support your physical and mental wellbeing (sport, mental health, or medical insurance).
- Rest & Recovery: Paid vacation and sick leave.
About the Company
8allocate is a digital engineering and AI company that designs, builds, and modernizes software products, data platforms, and operational systems for international clients. Founded in 2015 and headquartered in Estonia, the company operates through distributed engineering teams across Europe and Latin America.
© 8allocate. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
8allocate is an AI solutions development company that helps businesses accelerate growth, streamline operations, and enhance decision-making.Founded in 2015 and headquartered in Tallinn, Estonia, with R&D centers across Central and Eastern Europe (Poland, Ukraine, Romania) and Latin America, we empower organizations in FinTech, EdTech, Construction Technology, and other high-growth industries.We build AI-driven solutions that transform operations, unlock new efficiencies, and enable real-time decision-making. From automation and predictive analytics to Agentic AI and scalable cloud-based platforms, these solutions bridge the gap between technical capability and business impact, ensuring sustainable growth.Committed to ethical AI and regulatory compliance, we deliver responsible innovation that meets global standards while driving business success.With a strategic and outcome-driven approach, every solution is designed to align with business objectives, security standards, and long-term scalability. Integrity, transparency, and a client-first mindset define how we operate—delivering solutions that solve real challenges and drive measurable impact.