Account Manager/Account Specialist

About the Position

We are a Ukrainian outsourcing company Join.To.IT, founded in 2012, and delivering software solutions across diverse business domains. We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do. At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team.

Responsibilities

• Build and maintain long-term relationships with clients across multiple concurrent projects
• Manage client expectations, clarify priorities, and ensure alignment between business goals and delivery
• Maintain communication through Upwork and other agreed channels, including milestone discussions and project updates
• Coordinate project execution in collaboration with engineers, BA, designers, and BDM
• Support Scrum processes including sprint planning alignment, progress tracking, and delivery follow-ups
• Monitor workload distribution and team allocation across projects
• Manage invoicing processes, milestone tracking, and payment follow-ups
• Track project profitability, utilization, and delivery efficiency
• Maintain reporting and operational tracking using Excel and internal tools
• Coordinate engineers working in outstaff or hybrid delivery models
• Monitor performance, engagement level, and project health
• Contribute to improving internal delivery processes and operational standards
• Participate in presale support when needed (scope clarification, estimations coordination)

Requirements

• 1+ year experience as an Account Manager, Delivery Coordinator, Junior Project Manager, or similar client-facing role in IT outsourcing/outstaffing
• Experience managing multiple parallel projects or contractors (5–10+ simultaneously)
• Strong client communication skills in English (Upper-Intermediate / B2+ or higher)
• Practical understanding of Agile/Scrum workflows
• Experience with CRM/ERP or project tracking systems
• Ability to make decisions under uncertainty and manage competing priorities
• Basic technical understanding of software development lifecycle (frontend, backend, mobile)
• Strong organizational and time-management skills
• Experience with Excel for operational or financial reporting
• Basic team coordination or leadership experience
• Experience working with Upwork or similar freelance platforms is a strong advantage

We Offer

• Modern office near Vasylkivska metro station (with shelter, Starlink, and uninterrupted power supply)
• Parking for cars and bicycles
• Medical insurance
• Free gym next to the office
• Compensation for English courses and professional development
• Opportunity to influence department growth and implement new ideas
• Supportive and friendly team environment

Office work format

About the Company

Join.To.IT is a Ukrainian outsourcing company founded in 2012, delivering software solutions across diverse business domains. We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do. At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team.