About the Position

Account Manager (LATAM Markets)

About Us

ARRISE is a global leader in software development and services for the iGaming industry, bringing together more than 2,500 professionals operating across more than 12 locations worldwide.

From concept through to delivery, we combine technical expertise, creativity, and industry knowledge to develop products, platforms, and services that shape player experiences and support some of the industry's leading brands.

We are best known for the work we deliver for Pragmatic Play, creating and supporting technology, products, and specialist services enjoyed by millions of players worldwide.

Responsibilities

Act as the primary point of contact for assigned clients.
Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
Support client onboarding and guide them through integrations and product launches.
Work with internal teams to deliver timely solutions and meet client needs.
Collect, organize, and share promotions from providers with clients.
Identify opportunities for upselling and cross-selling products and services.
Provide regular updates and KPI reports to clients and management.
Monitor the respective iGaming market and advise clients on relevant opportunities.
Resolve client issues quickly and effectively to maintain service excellence.
Participate in industry events and client meetings when required.

Requirements

1–2 years’ experience in Account Management, Business Development, or Customer Success (iGaming industry experience is a must).
Track record of building client relationships and contributing to account growth.
Strong interpersonal and negotiation skills.
Commercially minded with good analytical and problem-solving abilities.
Fluent in Spanish and English (spoken and written).
Proficient in Microsoft Office Suite; experience with CRM/project tools is a plus.
A proactive, adaptable, and professional approach to work.
Willingness to travel for client meetings and business events.

We Offer

Private medical cover
- Private medical insurance to help you look after your health and wellbeing.
Learning Hub
- Access to our online learning platform, with courses and resources to help you build your skills and grow your career.
Free meals
- Breakfast and lunch in the office once a week.
Career growth
- We promote from within - real opportunities to advance.
Discount app
- Access to Cloudigo, our discount app.
Gym & fitness membership
- Wellness Benefit, after successfully passing probation.

About the Company

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.

Our Values

Persistence
- We never give up and are determined to be the best at what we do.
Respect
- We value and respect our clients, their players, and our team members; promoting professionalism, integrity, and fairness without compromise.
Ownership
- We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.

Job Location

Malta

LEVEL 4, IL-PONTA TA' TIGNE, THE CENTRE, Sliema SLM 3190, Sliema

Account Manager (LATAM Markets)

Job description