Account Manager - Life Sciences
Primary stack
Nice to have's
Job description
About the Position
We are seeking a strategic Account Manager - Life Sciences to drive client success, growth, and satisfaction across key accounts, with a strong emphasis on Pharma, Biotech, and MedTech clients. Acting as a trusted advisor and engagement architect, you will partner with clients, internal teams, and senior leadership to shape account strategies, oversee delivery excellence, and ensure long-term business growth. This role demands a strong blend of business acumen, delivery oversight, domain expertise in Life Sciences, and leadership-ideal for a results-driven professional who thrives at the intersection of technology, business, and customer experience.
Responsibilities
- Act as the primary Account Manager, collaborating closely with clients, internal teams, BU Heads, and Sales Leads
- Align with senior Account Management leadership to co-develop and execute account plans for growth, delivery excellence, and client satisfaction
- Serve as the engagement architect, defining account strategies and positioning EPAM for success across the Life Sciences value chain (R&D, Clinical, Regulatory, Commercial, and Patient Engagement)
- Build and nurture trusted relationships with senior-level client stakeholders and internal executives
- Support clients as a product owner, helping shape product vision, roadmaps, and compelling customer value propositions
- Drive revenue growth across assigned accounts and support company financial objectives by achieving revenue and profit targets
- Expand EPAM's footprint within Life Sciences accounts, driving opportunities across digital transformation, data & analytics, clinical platforms, regulatory systems, and commercial solutions
- Lead sales/pre-sales activities including opportunity assessments, RFP responses, proposal creation, and client presentations
- Demonstrate services through in-person or virtual client sessions and maintain a monthly pipeline, tracking progress and reporting key metrics to leadership
- Partner with program/project management to ensure successful delivery through an integrated delivery model
- Shape and scope engagement models, pricing, and delivery strategies aligned to Life Sciences compliance and regulatory requirements
- Ensure smooth transitions from sales to delivery, maintaining accountability for client outcomes and satisfaction
- Monitor performance metrics across large-scale accounts and ensure alignment with business goals
- Stay abreast of market trends, emerging technologies, and industry challenges across Life Sciences such as digital health, real-world evidence, and pharmacovigilance
- Serve as an expert consultant guiding business transformation, product strategy, and innovation initiatives for Life Sciences clients
Requirements
- 18+ years of experience in account management with large enterprise accounts
- Proven record of achieving and exceeding sales and revenue goals
- Expertise in the Pharma, Biotech, and MedTech ecosystem including clinical trials, regulatory compliance, and pharmacovigilance
- Knowledge of commercial operations and patient-centric solutions
- Understanding of technology platforms, digital transformation, and IT services within Life Sciences and healthcare ecosystems
- Capability to operate at both strategic and tactical levels to deliver client and business success
- Skills in team leadership, performance management, and cross-functional collaboration
- Proficiency in presentation, negotiation, and relationship-building with senior stakeholders
- Competency in problem-solving, critical thinking, and solution design
Location
- Bengaluru, India
Core Skills
- Account Management
- Pharma
- Biotech
- MedTech
- Business Acumen
- Leadership
Secondary Skills
- Sales
- Revenue Growth
- Client Engagement
- Digital Transformation
- Regulatory Compliance
- Clinical Trials
- Pharmacovigilance
- Commercial Operations
- Patient-Centric Solutions
- Technology Platforms
- Team Leadership
- Performance Management
- Cross-Functional Collaboration
- Presentation
- Negotiation
- Relationship-Building
- Problem-Solving
- Critical Thinking
- Solution Design
Language
- English (Advanced)
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EPAM helps organizations innovate their business processes and rethink the way they manage their businesses so they can remain competitive in this new digital age.