Account Manager - Life Sciences

About the Position

Account Manager - Life Sciences

Senior Management · Office · India

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About the Role

We are seeking a strategic Account Manager - Life Sciences to drive client success, growth, and satisfaction across key accounts, with a strong emphasis on Pharma, Biotech, and MedTech clients. Acting as a trusted advisor and engagement architect, you will partner with clients, internal teams, and senior leadership to shape account strategies, oversee delivery excellence, and ensure long-term business growth. This role demands a strong blend of business acumen, delivery oversight, domain expertise in Life Sciences, and leadership - ideal for a results-driven professional who thrives at the intersection of technology, business, and customer experience.

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Responsibilities

• Act as the primary Account Manager, collaborating closely with clients, internal teams, BU Heads, and Sales Leads
• Align with senior Account Management leadership to co-develop and execute account plans for growth, delivery excellence, and client satisfaction
• Serve as the engagement architect, defining account strategies and positioning EPAM for success across the Life Sciences value chain (R&D, Clinical, Regulatory, Commercial, and Patient Engagement)
• Build and nurture trusted relationships with senior-level client stakeholders and internal executives
• Support clients as a product owner, helping shape product vision, roadmaps, and compelling customer value propositions
• Drive revenue growth across assigned accounts and support company financial objectives by achieving revenue and profit targets
• Expand EPAM's footprint within Life Sciences accounts, driving opportunities across digital transformation, data & analytics, clinical platforms, regulatory systems, and commercial solutions
• Lead sales/pre-sales activities including opportunity assessments, RFP responses, proposal creation, and client presentations
• Demonstrate services through in-person or virtual client sessions and maintain a monthly pipeline, tracking progress, and reporting key metrics to leadership
• Partner with program/project management to ensure successful delivery through an integrated delivery model
• Shape and scope engagement models, pricing, and delivery strategies aligned to Life Sciences compliance and regulatory requirements
• Ensure smooth transitions from sales to delivery, maintaining accountability for client outcomes and satisfaction
• Monitor performance metrics across large-scale accounts and ensure alignment with business goals
• Stay abreast of market trends, emerging technologies, and industry challenges across Life Sciences such as digital health, real-world evidence, and pharmacovigilance
• Serve as an expert consultant guiding business transformation, product strategy, and innovation initiatives for Life Sciences clients

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Requirements

• 18+ years of experience in account management with large enterprise accounts
• Proven record of achieving and exceeding sales and revenue goals
• Expertise in the Pharma, Biotech, and MedTech ecosystem including clinical trials, regulatory compliance, and pharmacovigilance
• Knowledge of commercial operations and patient-centric solutions
• Understanding of technology platforms, digital transformation, and IT services within Life Sciences and healthcare ecosystems
• Capability to operate at both strategic and tactical levels to deliver client and business success
• Skills in team leadership, performance management, and cross-functional collaboration
• Proficiency in presentation, negotiation, and relationship-building with senior stakeholders
• Competency in problem-solving, critical thinking, and solution design

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What We Offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

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About the Company

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