Account Manager

About the Position

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Madrid. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.

Responsibilities

• Collaboration: As an Account Manager, you will work closely with other Account Managers and collaborate on many different accounts.
• Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Feedback: Serve as a feedback loop for your customers internally.

Requirements

• 3-5 years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
• Enjoy engaging others and developing strong working relationships internally and externally with customers
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently
• Full professional written and verbal proficiency in Spanish and English. Portuguese is a bonus.
• Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

We Offer

• Competitive salary
• Opportunity to work in a dynamic and inclusive environment
• Professional growth and development opportunities

About the Company

At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.

This role is based out of our Madrid office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.