About the Position

Account Manager – Middle

SOFTSWISS is looking for a Middle Account Manager to join our team and work with clients using the SOFTSWISS Game Aggregator.

Responsibilities

Manage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests
Build strong, long-term client relationships by understanding their needs and providing timely support
Identify opportunities to introduce relevant services, game content, and other solutions to existing clients
Monitor account and product performance, analyse data, and highlight opportunities for improvement
Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently
Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients

Requirements

2+ years of experience in Account Management, Customer Success, or a similar client-facing role
Strong written and spoken English at B2+ level
Experience building and maintaining strong relationships with clients
Ability to analyse data and turn findings into practical recommendations
Strong problem-solving skills and the ability to handle client issues efficiently
Confident communication and collaboration with international, cross-functional teams

Nice to Have

Written and spoken Russian
Experience in the iGaming industry or working with B2B digital products

We Offer

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

About the Company

SOFTSWISS is a leading provider of iGaming solutions, offering a fast and cost-effective Game Aggregator that helps casino operators integrate and manage gaming content easily. Our team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals ensure reliable, secure, and scalable operations for operators worldwide.

Locations

Tbilisi, Georgia
Warsaw, Poland
Poznań, Poland

Employment Type

Full-time

Contact

For any questions, please contact:

Katarzyna Kaminska

Talent Acquisition Specialist

[email protected]

Linkedin

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]

Account Manager – Middle

Job description