Account Manager

About the Position

BramblingTech is currently seeking a dedicated Account Manager to join our Client Services team. In this role, you will manage client relationships and ensure smooth project execution in a hybrid work environment.

Responsibilities

• Own a portfolio of 8–15 active client accounts and act as their main point of contact at BramblingTech.
• Run regular client communication: status calls, written updates, demos, monthly and quarterly business reviews.
• Translate client requests into clear briefs for project managers, designers, and developers, and translate technical updates back into business language for the client.
• Track delivery health together with PMs: scope, deadlines, blockers, change requests, billing milestones.
• Handle escalations end-to-end - from first complaint to root-cause analysis, mitigation plan, and post-mortem with the client.
• Identify upsell and cross-sell opportunities (additional scope, support retainers, new services) and pass qualified opportunities to the Sales team.
• Collect client feedback and feed insights back into product, delivery, and marketing teams.
• Own the full client onboarding process after Sales hand-off: kick-off call, communication setup, and hands-on product configuration based on client requirements.
• Provide ongoing product support: handle client requests for product adjustments, feature configuration, and settings changes - coordinating between the client and the technical team.

Requirements

• 2+ years of experience as Account Manager, Client Success Manager, Customer Support Lead, or Project Coordinator in an IT / digital agency / SaaS environment.
• English - Upper-Intermediate or higher (B2+), confident in writing and on calls with international clients.
• Strong written communication: you can turn chaos into a clean status email in 10 minutes.
• Experience working with at least one CRM and one task tracker (Jira, ClickUp, etc.).
• Understanding of the web/product development lifecycle: discovery, design, development, QA, release, support - enough to talk to PMs and devs without a translator.
• Experience with product support or product configuration: handling client setup requests, configuring product settings, troubleshooting product-related issues.
• Ability to manage 8+ parallel accounts without losing context; structured approach to notes, follow-ups, and deadlines.
• Conflict resolution mindset: you stay calm in escalations, focus on facts, and protect both the client relationship and the team.
• Ownership: you do not wait for instructions on accounts you run - you propose the next step.

Nice to Have

• Second foreign language (German, French, Spanish, or Polish).
• Experience working in support or customer success teams with SLA-driven processes.

Team & Projects

You will join the Client Services team and work closely with Project Managers, Developers, Designers, and the Sales department.

Typical accounts you will be working on:

• B2B clients with custom web platforms built on Laravel / Python / React / Vue.js - feature roadmap, releases, change requests.
• Fintech clients - payment platforms, digital banking, or financial management tools - ongoing support, product onboarding, and configuration management.
• New clients coming in from Sales - you take over onboarding, communication, and own the relationship from kick-off onwards.

What We Offer

• Competitive salary reviewed every 6 months based on performance and KPIs.
• Hybrid format: office + remote on Thursdays and Fridays. Flexible start time - 9:00 or 10:00 with 1 hour for lunch.
• 5 working days of paid vacation and 5 paid sick leave.
• English classes.
• Modern office, team events, corporate gifts, no bureaucracy, and no micro-management.

Ready to Apply?

Send your CV (EN) and a short cover note describing one client situation you handled end-to-end - what happened, what you did, what the outcome was. We read every application.

Apply now by attaching your CV (docx,.doc,.txt,.pdf, .rtf) to [email protected].

Location:

odesa, Ukraine, Marshala Govorova st, 18

HR Department:

[email protected]