Job Description, Responsibilities & Requirements
About the Position
Account Manager On Demand Global HQ
Madrid, Spain
Full-time
Commercial
About the Company
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Who We Are
Glovo is built on the belief that, by giving amazing service to our partners, we will be able to change the on-demand delivery market.
How are we doing this? By thinking big and paying attention to small details. Glovo’s core product is a hyperlocal marketplace featuring the best restaurants in each city and delivery in less than 60 minutes. We believe though that most restaurants and stores will opt for a strategy that combines marketplaces with their own channels, and we want Glovo On-Demand to be the number one choice for all of our partners’ deliveries.
To achieve this, Glovo launched Glovo On-Demand in 2022, a new vertical that helps our partners deliver orders created in their own sales channels (website, phone, application).
In this position you will be part of our growth team in Spain, performing account management responsibilities with a sales component. You will spend significant time in direct contact with partners and should be able to understand complex topics and express them clearly and concisely in verbal and written communication.
Responsibilities
- Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
- Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
- Understand, build action plans and follow up on churned and inactive partners.
- Improve our partners' operational efficiency by ensuring we always deliver the best service to our customers.
- Stakeholder management: You will collaborate daily with both internal and external stakeholders, establishing and maintaining good customer relations.
Requirements
- At least 1 year of experience in high-performance account management or Business Consultancy.
- Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus, preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
- Comfortable working in a high-growth and high-performance start-up at a fast pace.
- Computer literate; good knowledge of Google Docs and MS Office, Excel
- Strong Commercial skills.
- Good communication and interpersonal skills
- Project management skills, highly organized and detail-oriented.
- Problem solver, data-driven with an analytical approach
- Native level of Spanish and fluent level of English
We Offer
- 🌟 An enticing equity plan that lets you own a piece of the action.
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings!
- 🏊 Discounted gym memberships to keep you energized.
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave.
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
About the Company
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!