Account Manager

About the Position

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

Responsibilities

• Make outbound calls to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month.
• Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management, and online marketing.
• Selling, upselling, and retaining products and customers.
• Be the primary point of contact and build long-term relationships with customers.
• Ensure the support and training to use our tools.

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

• Upselling and retention of products and partners on your portfolio.
• Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings.
• Number and quality of restaurants participating in TheFork Festival.

Requirements

• Experience as sales representative or account manager.
• C2 level of Portuguese and fluent English is a must.
• Experience in pitching and selling promotions/deals/flash sales.
• Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800).
• Customer-oriented professional with strong empathy, communication skills, and a positive attitude.
• Dynamic, resilient, and highly focused on achieving key results.

Nice to Have

• Hands-on experience in restaurant operations and high-standard hospitality service.
• Background in e-commerce management.

We Offer

😄 An awesome team (not everybody likes our jokes, but we try our best)

🏠 A Permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week)

💸 Competitive fixed salary, bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams - More than 30 nationalities and over 10 offices worldwide

🏳️‍🌈 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel, etc.

🎓 Continuous learning and development programs

😌 Free access to the Calm app

🐣 Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to help you have the best work/life balance

🏥 Health insurance fully covered by the company

👩‍🦽 Life Insurance and Disability at no cost to the employee

👴 Attractive pension plans

🍴 Amazing offices with dining, coffee point on each floor, and leisure area

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

About the Company

We are part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork