About the Position

Account Manager SMB Portugal

Location: Barcelona, Catalunya [Cataluña], Spain
Type: Hybrid
Department: Growth

Be the go-to partner for SMB merchants in Portugal at a scaling fintech.

About seQura

seQura provides innovative, flexible, and easy-to-use payment technologies that help merchants acquire, convert, and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs, and Travel.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue. Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.3/5.

Responsibilities

Manage a portfolio of SMB merchants in Portugal end to end, from onboarding and go-live to growth and retention.
Drive volume (COV) and adoption: make sure seQura is visible and well positioned at checkout, in-store, and in merchants' marketing.
Run regular account reviews with data on conversion, approval rates, and performance, and turn insights into action plans.
Identify upsell and cross-sell opportunities, such as new payment methods, channels, or brands within the same group.
Act as the merchant's main point of contact, coordinating with Risk, Operations, and Support to solve issues quickly.
Spot churn risks early and lead retention conversations.
Share market feedback with Product and Marketing, and support local events and campaigns in Portugal.
Keep the CRM and pipeline up to date and report on portfolio performance.

Requirements

Experience: 2–4 years of experience in account management, customer success, or B2B sales, ideally with SMB clients.
Languages: Native or fluent Portuguese, plus professional English. Spanish is a plus.
Knowledge: Strong knowledge of the Portuguese retail or e-commerce market.
Skills:
- Commercial mindset: comfortable with targets, negotiation, and growing revenue within existing accounts.
- Analytical skills: use data to prepare account reviews and prioritize your portfolio.
- Ability to manage many accounts at once with structure and autonomy.
Education: Bachelor's degree.
Values: Ambition, transparency, collaboration, respect, and flexibility.

Nice to Have

Experience in fintech, payments, BNPL, or SaaS.
Spanish at a working level.
A network among Portuguese merchants, e-commerce platforms, or agencies.
Experience with CRM tools (HubSpot or similar) and BI tools such as Metabase.

We Offer

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

23 vacation days + 2 days of free disposal per year.
Professional development workshops or seminars.
Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.
Health insurance discounts with Sanitas and Adeslas.
Urban mobility by using your own bike with Kleta.
Free access to healthy, organic, and sustainable fruits and snacks.

Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

Join Us

We kindly ask that you submit your CV in English, as it is the official language of our community.

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all.

Do you want to be part of the change? Join us!👇

Account Manager SMB Portugal

Job description