Job Description, Responsibilities & Requirements
About the Position
Account Manager Top Accounts, Novi Sad
Location: Novi Sad, Serbia
Type: Full-time
Who We Are
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, with operations in around 65 countries worldwide. Our mission is to deliver an amazing experience-fast, easy, and to your door. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What Makes Our Ride Unique?
🤝 Our Culture and Strong Values
- We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
- We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
💪 Our Career Development Philosophy
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
- We embrace opportunities to move the needle and make an impact beyond our scope.
🤝 Our Commitment to Being a Force for Good
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
Your Mission
As an Account Manager, you will be a key role in the Glovo Partners & Brands team. You will be directly responsible for building and maintaining good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city.
The Journey
- Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews).
- Draw and execute plans, making your partners grow through promos negotiations, marketing activations, and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.).
- Onboard new partners on our platform by providing them all the necessary tools and information.
- Be responsible for our partners' business performance, analyze their main KPIs, and ensure growth.
- Prepare reports and dashboards to present to partners / use as a source of operational improvements.
- Get feedback from our partners and translate it into product, marketing, and operations improvement.
- Lead contract renegotiations to establish a strong partnership with sustainable economics.
- Be responsible for support closing partner deals along with the sales team leader.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference.
- Be a part of a team that will support your commercial development by giving you the opportunity to do rotations into other parts of the business (i.e., sales, quick commerce, and more).
What You Will Bring to the Ride
Background
- Minimum 2 years of experience in Account Management preferably in Food Retail Industry or fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.)
- Bachelor’s degree in Business Administration, Marketing, Operations Management, or Public Relations is a plus.
Client Collaboration
- Proven experience of at least 1 year in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters.
Skills
- Problem-solving skills, data-driven with strong commercial and analytical skills
- Great communication and interpersonal skills
- Project management skills, highly organized, and detail-oriented approach
- Good knowledge of Google Suite and/or MS Office, Excel
- Excellent written and spoken Serbian & English skills
Culture
- Ability to work in a high growth and high-performance start-up with a fast pace.
- Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain, we value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope.
We Believe Driven Talent Deserves
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo meal benefit to satisfy your cravings!
- 🏊 Company-sponsored Fitpass to keep you energized.
- 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
- 👪 Enhanced paternity leave.
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being
About the Company
At Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
Ready to Take the Wheel?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/
Additional Information
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.