Account Manager
Primary stack
Nice to have's
Job description
About the Position
Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.
We are looking for a skilled and motivated Account Manager with experience in B2B sales or account management, ideally within the iGaming sector, and a proven track record of managing client relationships using CRM tools and data-driven insights.
Responsibilities
- Act as the main point of contact for a portfolio of B2B clients
- Build and maintain strong, long-term client relationships with a focus on satisfaction, retention, and account growth
- Oversee onboarding, integration, and the full lifecycle management of partner accounts
- Work closely with internal departments such as Sales, Product, Legal, and Finance to ensure client needs are met
- Identify opportunities for upselling and cross-selling to help drive revenue growth
- Track and report client performance and KPIs, and manage contract accuracy and renewals
Requirements
- 1–3+ years of experience in account management or B2B sales, preferably within the iGaming industry
- Strong communication, organizational, negotiation, and analytical skills
- Fluency in English (additional languages: Russian and Ukrainian)
- Proficiency in CRM tools (e.g., Asana, Salesforce) and strong skills in Excel and data reporting
- Willingness to travel occasionally for industry events or client visits
We Offer
- Hybrid format (two hubs for meetings in Warsaw, Poland and Kyiv, Ukraine)
- Flexible working hours
- 20 paid days to recharge and unwind
- Additional support covering 14 days for health-related matters
- Professional growth support during the first months, with guidance from experienced team members
- Engaging corporate events and activities
- Competitive financial compensation
About the Company
Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.
We offer solutions on three levels:
- Acquisition and engagement - CopyStake introduces users to an iGaming website that lets them bet alongside their favorite streamers.
- Retention - the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.
- Brand equity - tokenized loyalty points turn brand affinity into a personal stake in a platform’s financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.
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Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features programs that ensure player interactions with iGaming platforms are exciting right from the start.— Acquisition and engagement — CopyStake introduces users to an iGaming website, allowing them to bet alongside their favorite streamers.— Retention — the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.— Brand equity — the tokenization of loyalty points helps transform users’ affinity for a brand into a personal interest in its financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.More than 20 iGaming brands from 18 markets are fostering player loyalty with Trueplay.We offer:— Working hours: from 10:00 — 11:00 CET— Remote or on-site offices in Kyiv, Ukraine and Warsaw, Poland— Relocation packages are available under request— Training and development: the experience and assistance of our employees, assistancein professional adaptation throughout the probationary period— Corporate events and entertainment— Paid vacation in the amount of 20 working days, paid sick leave— Competitive compensationUsed technologies: VueJs, TypeScript, Java, Spring Boot, Hibernate, Quartz, PostgreSQL, Redis, Kafka, Microservices, AWS, Kubernetes(EKS), Aurora, S3, Sentry, ELK, Grafana, Prometheus, REST, WebSockets, GitLab, Maven, Gradle