Account Supervisor

About the Position

Account Supervisor

Location: Toronto, Canada

Contract Type: 12-month fixed term employee contract with a likelihood of extension

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behaviors, and shift market share for our clients.

Responsibilities

As an Account Supervisor, you will:

• Oversee the delivery of a wide variety of campaigns
• Project-manage the production process end to end
• Assist in leading a client services team alongside global counterparts
• Represent DEPT® to our clients, adding value to relationships beyond organizational skills
• Manage client briefs, plan, assign, review, and deploy creative
• Manage the overall agency workload in partnership with the rest of the team
• Work closely with Designers, Copywriters, Developers, and other parts of the agency to ensure successful campaign deliveries
• Maintain agency profitability and a high level of creative integrity

Requirements

• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager or Account Supervisor role
• Experience delivering multi-channel marketing communications including digital, CRM, and email marketing
• Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred
• Deep understanding of production and interactive processes
• Extremely organized, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively
• Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions-oriented mindset
• Strategic thinker with the ability to assess client requests critically and determine clear next steps
• Strong communication, relationship management, and stakeholder management skills
• Highly motivated, collaborative, and eager to learn and grow

We Offer

• A flexible hybrid working policy
• Early Finish Fridays
• 15 days paid holiday annually, increasing with length of service (plus Public Holidays)
• Birthday Leave, a paid day-off each year
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme, and trained Mental Health First Aiders
• Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing
• Refreshments are provided in the office all week
• Enhanced family-friendly policies to support parents
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers
• Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks at DEPT®
• A Certified BCorp Agency and multi-award-winning “Agency of the Year”
• Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pro-bono projects

The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

About the Company

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make a real impact for our clients, for each other, and for the world we are helping to build.

Diversity, Equity & Inclusion

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.