Account Supervisor

About the Position

We are looking for a proactive, highly organized, and client-centric Account Supervisor to manage day-to-day operations across our key integrated client accounts operating in dynamic retail environments.

About the Role

In this role, you will serve as the primary operational anchor and day-to-day liaison for clients, ensuring complex 360-degree campaigns are delivered flawlessly, on strategy, on schedule, and on budget. While this position has no direct reports, you will act as a pivotal project lead-collaborating closely with cross-functional agency teams (Strategy, Creative, Media, Production, and Analytics) to drive campaign momentum, solve operational challenges, and foster strong client relationships.

Responsibilities

Client Relationship & Day-to-Day Leadership

• Serve as the main day-to-day contact for client brand and retail marketing teams, maintaining clear communication and high levels of client trust.

• Manage client expectations on timelines, deliverables, scope, and budget, ensuring proactive status reporting and clear meeting agendas/recap documentation.

• Understand the client’s business goals, retail environment, promotional calendar, and brand guidelines to ensure agency output aligns with commercial objectives.

Integrated Campaign Execution & Project Orchestration

• Oversee the end-to-end execution of integrated campaigns across multiple channels (digital, TV/video, print, OOH, social, CRM, e-commerce, and point-of-sale/retail activations).

• Partner with strategy and creative leads to steward work from creative brief approval through final production and campaign launch.

• Monitor project workflows, risk factors, and approval stages, ensuring all internal stakeholders and cross-functional teams meet key milestones.

• Manage asset delivery schedules, retail store/dealer collateral distribution lists, and digital channel specs.

Account Operations & Financial Management

• Manage account finances, including project scoping, fee tracking, production estimates, client approvals, and monthly billing reconciliations.

• Partner with production and finance teams to ensure projects remain profitable and within approved budget parameters.

• Track project scope changes proactively, issuing change orders or scope adjustments as needed.

Performance Tracking & Industry Knowledge

• Collaborate with media and analytics teams to monitor campaign performance, gather insights, and deliver post-campaign reporting to clients.

• Maintain a deep curiosity about retail trends, shopper behavior, and competitive activity in the client’s industry.

Requirements

• Experience: 4–6 years of account management experience within an advertising, marketing, or digital agency environment.

• Integrated Expertise: Proven track record of executing multi-channel, 360-degree integrated campaigns (digital, social, video, CRM, and retail/POS collateral).

• Retail / Point-of-Sale Familiarity: Experience working with clients operating in physical retail, e-commerce, FMCG/CPG, or automotive dealer ecosystems is highly preferred.

• Financial Acumen: Comfort managing project budgets, estimates, vendor costs, and billing processes.

• Communication Skills: Excellent written and verbal communication skills with the ability to lead client meetings confidently.

• Organization: Exceptional project management and multi-tasking abilities in a fast-paced environment.

Key Competencies

• Self-Starter & Autonomous: Able to drive initiatives forward independently, anticipate client needs, and solve problems proactively without requiring direct reports to delegate to.

• Collaboration: Natural ability to build strong working relationships across creative, strategic, media, and production departments.

• Attention to Detail: Meticulous approach to proofing, campaign specs, timing plans, and financial tracking.

We Offer

• Competitive Salary: $65,000 - $115,000 CAD per year

• Hybrid Work Model: Fostering creativity, collaboration, and connection with teams in the office an average of four days a week.

About the Company

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human-first, award-winning work for blue-chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.