Account Supervisor (6 Month FTC)

About the Position

Account Supervisor (6 Month FTC)

Location: Toronto, Canada

Contract Type: 6-month fixed term contract with a likelihood of extension

Work Mode: Hybrid

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This is a 6 month fixed term employee contract initially, with a likelihood of extension.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

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Responsibilities

As an Account Supervisor, you will:

• Oversee the delivery of a wide variety of campaigns
• Project-manage the production process end to end
• Assist in leading a client services team alongside your global counterparts
• Represent DEPT® to our clients, adding value to relationships beyond organizational skills
• Manage client briefs, plan, assign, review, and deploy creative
• Manage the overall agency workload in partnership with the rest of the team
• Work closely with Designers, Copywriters, Developers, and other parts of the agency to ensure successful campaign deliveries
• Maintain agency profitability and a high level of creative integrity

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Requirements

• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager or Account Supervisor role
• Experience delivering multi-channel marketing communications including digital, CRM, and email marketing
• Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred
• Deep understanding of production and interactive processes
• Extremely organized, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively
• Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions-oriented mindset
• Strategic thinker with the ability to assess client requests critically and determine clear next steps
• Strong communication, relationship management, and stakeholder management skills
• Highly motivated, collaborative, and eager to learn and grow

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We Offer

• A flexible, hybrid/remote working policy
• An excellent salary based on experience and equal pay policies (CAD $67,000 – $70,000 annually)
• Mental health support, and company sick pay scheme
• 15 days paid holiday annually (plus Public Holidays)
• Refreshments are provided in the office all week
• Enhanced family-friendly policies to support new parents
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organized activities and celebrations
• Inspirational Talks, bringing the outside in with regular guest speakers and events
• Learning and Development, supporting your growth with continuous opportunities to learn and advance
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development, and certifications
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

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About the Company

At DEPT®, we are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make a real impact for our clients, for each other, and for the world we are helping to build.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

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Diversity, Equity & Inclusion

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.