Accountability Assistant

About the Position

Accountability Assistant

The Danish Refugee Council (DRC) is seeking an Accountability Assistant to join our team in Maiduguri, Nigeria. This role is integral to ensuring high standards of accountability and transparency in our programs.

Responsibilities

Under the supervision of the Monitoring Evaluation Accountability and Learning Manager, the Accountability Assistant will perform the following duties:

Information Sharing and CFM Handling Process

• Manage Toll Free line in accordance with DRC standards
• Assist the MEAL Officer to develop content for CFM awareness-raising and design attractive IEC materials (e.g., posters, brochures, and business cards) and ensure their dissemination to the public.
• Support regular Accountability trainings for staff and partners.
• Continuously aim to improve information sharing and participation with communities, supporting the design and rollout of innovative methods that increase engagement and participation of persons of concern and stakeholders.
• Ensure the day-to-day functions of the CFM and the timely entry of all feedback received from beneficiaries/stakeholders into the CFM database.
• Ensure that all non-sensitive feedback is directly referred to the DRC designated colleagues for internal and external follow-up when required. Also, ensure immediate referral of protection-related concerns and sensitive feedback according to the DRC CFM workflow.
• Develop a monthly CFM report and ensure it is shared with relevant staff and presented to the Area Office team to ensure learning process procedures are followed.
• Support narrative updates on AAP activities in contribution to donor and other internal reports.

General Support to DRC MEAL System

• In collaboration with the Area team and MEAL team, closely monitor AAP materials stocks and expenditure on accountability.
• With the support of the MEAL Officer, provide budget forecasts on accountability lines for budget follow-up (BFU) updates.
• Support the MEAL Officer in updating a mission-wide Accountability Framework and/or relevant AAP standard operating procedures (SOPs).
• Ensure that relevant accountability SOPs are available to all staff, translated into local language if required, shared, and implemented by all relevant DRC staff.
• Support the Country Office MEAL team to conduct CHS self-assessment and contribute to the preparation of the resulting accountability improvement plan (AIP).
• Support the MEAL Officers and Team in generating lessons learned from the CFM to be incorporated during periodic programmatic learning events.

Capacity Building

• Coordinate and liaise with DRC staff and partners to improve accountability practices generally and CFM accessibility for program participants, including establishing a broad understanding of the full function of the CFM amongst the communities we work with, DRC staff, and partners.
• Support regular visits to the DRC and partners’ operation areas and ensure relevant program staff are refreshed on accountability principles by organizing CFM sessions as needed.
• Perform other duties as directed by the MEAL Team Leader and Accountability Specialist.

Requirements

Essential

• Minimum of 2 years of previous experience with implementing AAP mechanisms or with monitoring and evaluation of humanitarian programs.
• Knowledge of MEAL and AAP Approaches and SHERE Standard.
• Solid computer skills and competency in MS Word and Excel as a minimum.
• Ability to communicate key information in an easy-to-understand, informative, and collaborative manner.

Desirable

• The position may require frequent travel to project sites in remote and sometimes challenging environments.
• The role may involve working outside of regular office hours to meet deadlines or during emergency responses.
• Excellent facilitation skills and a strong understanding of how to collect feedback safely and accurately from all members of a community regardless of their age, gender, or other diversity factors.
• Experience working in emergency response with INGOs, preferably in a humanitarian context.

We Offer

• Contract length: 6 Months, with the possibility of extension depending on funding availability.
• Workplace: Maiduguri, Nigeria
• Start date: When the right candidate is identified.
• Salary and conditions will be in accordance with the DRC National salary structure. This is contractually a national position for which local Nigerian terms and conditions apply.

Application Process

All applicants must send a cover letter and an updated CV (no longer than four pages) on the DRC website. Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status, or disability.

DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

However, all applicants shall take into consideration that DRC cannot offer an international work contract to a citizen of the country of assignment (in this specific case, Nigeria).

Applications close on 15th July 2026. Applications submitted after this date will not be considered.

Applications will be reviewed on a rolling basis, and the advertisement may close sooner than the 15th of July 2026 if a successful candidate is identified.

About the Company

Founded in 1956, the Danish Refugee Council (DRC) is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate, and build sustainable futures for refugees and other displacement-affected people and communities.

By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s, and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.