Accounting Customer Support Specialist

About the Position

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

Responsibilities

As a Customer Support Specialist, you will:

• Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
• Educate users on how to manage their business better with all the tools that Holded offers
• Proactively identify issues before they arise
• Work cross-functionally with the Sales and Product teams
• Keep track of clients' feedback and suggest improvements
• Ensure that best-in-class service is given to customers
• A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization

Requirements

• You are a Spanish native speaker but fluent in English
• You have a Bachelor's Degree (Business Administration or similar)
• You have a strong knowledge of accounting and/or finance
• You have a proactive attitude
• You are a Digital Native
• You are able to learn quickly about various topics

Nice to Have

• You have experience working as an Accountant and/or in a Big 4 or similar
• You have experience working in a SaaS company
• You are able to multitask
• You are a friendly and social person

We Offer

• Permanent contract
• Hybrid work model
• Short work-day on Fridays
• 26 paid vacation days
• Free catered lunch at the office
• English/Spanish classes
• Referral program
• Continuous Training: annual budget for training for each employee
• Fully equipped kitchen with snacks, drinks, and fresh fruit
• Top-notch work equipment
• Office in front of the sea with ping pong, pool table, PlayStation…
• Interesting projects and a great work environment
• An excellent opportunity to grow with the company
• Discounts on a Gym membership

About the Company

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.