Account Manager

About the Position

We are seeking a Senior Account Manager with proven experience in telecommunications or digital messaging to join our dynamic team. This role is remote and offers the opportunity to be part of a fast-growing business group.

Responsibilities

• Communicate effectively with third-party SMS and messenger service providers
• Negotiate and secure favorable pricing and deals to optimize cost-efficiency
• Monitor service agreements and ensure compliance with terms and conditions
• Oversee account deliverability across multiple platforms, ensuring timely and accurate service delivery
• Collaborate with internal teams to maintain high service standards and client satisfaction
• Develop and implement strategies to improve account performance and deliver results
• Intake requests and feedback from stakeholders, providing timely and accurate responses
• Manage stakeholder accounts, ensuring their needs are met and expectations exceeded
• Facilitate communication between stakeholders and internal teams to ensure alignment on objectives
• Analyze account performance data to identify trends and opportunities for improvement
• Prepare and present regular reports to management and stakeholders, highlighting key insights and recommendations
• Address and resolve any account-related issues promptly, minimizing disruptions and maintaining client trust
• Continuously seek opportunities to enhance service delivery and operational efficiency

Requirements

• Proven experience in account management, preferably in the telecommunications or digital messaging industry
• Strong negotiation and communication skills, with a track record of successful deal-making
• Ability to manage multiple accounts and projects simultaneously, with attention to detail and deadlines
• Analytical mindset with the ability to interpret data and generate actionable insights
• Proficient in admin panels software and other relevant business tools
• Proactive and results-oriented, with a strong drive to achieve targets and improve performance
• Excellent interpersonal skills, with the ability to build and maintain strong relationships with stakeholders and providers
• Adaptable and open to change, with the ability to thrive in a dynamic and fast-paced environment
• Strong problem-solving skills, with a creative and strategic approach to overcoming challenges

We Offer

• An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• Corporate health insurance program for your well-being
• Referral program - enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• Free internal English courses
• Yoga classes to help you stay active and energized
• In-house Travel Service
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
• Corporate events, team buildings

About the Company

Join our team and be part of a dynamic and innovative environment where your skills and experience will be valued and your career will thrive.