ACCOUNTS RECEIVABLE - COLLECTIONS JUNIOR ANALYST
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Job description
About the Position
ACCOUNTS RECEIVABLE - COLLECTIONS JUNIOR ANALYST
San Francisco, Heredia, Costa Rica
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
Responsibilities
- Research and reconcile overdue accounts/invoices.
- Maintain accurate records of past due accounts & collection efforts.
- Process & send statements.
- Maintain customer files.
- Perform customer portfolio auditing functions accurately and meet audit deadlines.
- Handle customer communication for the business unit.
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos, and unused credits with customers.
- Work to understand the processes and activities required in the invoice to cash process/deduction through training, skill acquisition, and continuous improvement.
- Manage low-risk portfolio.
- Consultation of departments in specific and specialized inquiries (customer services, sales, credit, cash application).
- Follow up on POA, MEC, assigned accounts, and outlook emails.
- Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI targets based on the division, correctly follow up on POA, and keep a 2-day SLA for outlook emails.
- Support and follow up for daily application and discrepancy management.
- Research about solutions, generate and communicate process improvement ideas.
- Support answering questions on the telephone or via email.
- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Participate in at least 2 CIP processes and propose innovation ideas within AR-Area.
- Follow and implement best practices and processes defined by the company, to work with high standards of quality.
- Participate in status meetings (internal).
- Attend internal training.
- Perform other functions related to the position.
Requirements
- Student in accounting or a related field.
- Knowledge of computer skills including MS Office (Excel) and Adobe Reader.
- Experience with SAP, banking portals, and other ERP systems, preferred.
- English level C1.
We Offer
- Opportunity to work with a leading global supplier of Business Process Outsourcing.
- Be part of a dynamic team supporting national and international customers.
- Professional growth and development opportunities.
About the Company
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
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