Administratief Customer Care Medewerker (f/m/d)
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Job description
About the Position
Administratief Customer Care Medewerker (f/m/d)
Amsterdam (Netherlands)
About AutoScout24
AutoScout24 Nederland is a leading digital automotive company with brands like AutoScout24, AutoTrack, AutoTrader, and Gaspedaal.nl. Together, we help consumers find, compare, buy, and sell cars, while supporting automotive companies with online visibility, lead generation, and innovative digital solutions.
Our platforms play a significant role in the Dutch online auto market. Millions of consumers visit our websites and apps monthly to search, compare, and purchase cars. With our strong brands, we bring supply and demand together in various ways within a powerful automotive ecosystem.
Our customers include potential car buyers, automotive companies, private sellers, and advertisers. AutoScout24 Nederland is part of the international AutoScout24 Group, active in countries such as Germany, Italy, Austria, the Netherlands, France, and Belgium. Within the group, colleagues from over 50 nationalities work together on the future of online automotive.
Responsibilities
As an Administratief Customer Care Medewerker, you ensure that our contract and customer administration is always accurate. You are a crucial link between Sales, Customer Care, and our customers, ensuring that contracts, changes, and cancellations are processed correctly and timely. You check the contracts entered by Sales for accuracy and completeness, handle administrative changes, and manage the administrative processing of cancellations. Thanks to your accuracy, our administration remains up-to-date, and colleagues and customers can count on correct service.
In addition to your administrative tasks, you are the backup for the first-line customer service. During busy periods or absences, you support your colleagues by answering incoming phone calls and emails. You help customers with their questions or ensure they quickly reach the right colleague. You work daily in Salesforce and other internal systems and regularly contact colleagues from Sales, Product, and Customer Care. Additionally, you have international contact with colleagues from Customer Care, Sales, and CRM within the AutoScout24 Group. It is a dynamic role where no day is the same, and there is plenty of room for your own initiative, ideas, and suggestions.
Requirements
- An enthusiastic professional who knows how to tackle tasks. If this is your attitude, you are in the right place. At AutoScout24, you have the opportunity to perform your duties with a lot of autonomy.
- You are accurate, structured, and strong in administration.
- You have a MBO+/HBO work/thinking level.
- You have good communication skills and are a team player.
- You are service-oriented and think in solutions.
- You can switch between different tasks well and maintain an overview.
- You speak Dutch well and have basic English skills.
- You have knowledge of Microsoft Office; experience with Salesforce is a plus.
- 1 to 3 years of relevant administrative work experience is a plus.
- You live in the Amsterdam area.
We Offer
- Challenging work with a good salary.
- Performance-based annual bonus.
- 25 vacation days and an extra day off on your birthday.
- Travel reimbursement and pension plan.
- A sports allowance.
- A job in an international organization with motivated people.
- A good informal work atmosphere with monthly social events and the best team activities.
- A mix of remote work and three days in the office.
- Training and career development opportunities.
Apply
Are you the top candidate we are looking for? Then send your CV and motivation letter to [email protected].
Acquisition in response to this vacancy is not appreciated.
Note: Acquisition in response to this vacancy is not appreciated.
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